MOHAMMED SOHEL JAMADAR
Operation Manager.
Mumbai
Summary
Dynamic Operations Manager with extensive experience at Poetry by Love and Cheese Cake Brew Work Pvt Ltd, recognized for enhancing service quality and team performance. Proficient in MS Office and food safety, I excel in motivating staff and driving operational excellence, ensuring exceptional customer experiences while maintaining compliance with health regulations.
Overview
19
19
years of professional experience
4
4
Languages
Work History
Operations Manager
Poetry by Love and Cheese Cake Brew Work Pvt Ltd
06.2021 - Current
- Coordinated restaurant activities to maintain efficient service.
- Upheld superior standards in food quality, presentation, and cleanliness.
- Monitor compliance with health, safety, and sanitation regulations.
- Ensure adherence to company policies and operational guidelines.
- Recruit, train, schedule, and supervise restaurant staff.
- Motivate employees to maintain excellent service standards.
- Conduct performance reviews and implement improvement plans.
- Handle staff conflicts and resolve issues professionally.
- Ensure an exceptional dining experience for customers.
- Handle customer complaints and feedback effectively.
- Maintain a welcoming and professional atmosphere in the restaurant.
- Lately worked as a business Owner in Mumbai. October 2021 till February 2023.
- Running Own cake & café in semi continental and fast-food fusion menu.
- Knowledge off all cake Shop / cafe with setup and to maintain with accounts and P&L.
Operations Manager
Cake Gallery Oman
09.2013 - 05.2021
- Direct all operational aspects including distribution operations, customer service, administration and sales
- Assess local market conditions and identify current and prospective sales opportunities.
- Meet goals and metrics
- Manage budget and allocate funds appropriately
- Bring out the best of branch’s personnel by providing training, coaching, development and motivation
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
- Address customer and employee satisfaction issues promptly.
- Adhere to high ethical standards, and comply with all regulations/applicable laws
- Network to improve the presence and reputation of the branch and company
- Stay abreast of competing markets and provide reports on market movement and penetration
- Managing the Cost Expenses of the store.
- Vendor bill passing.
- Ensure proper service of Food and Beverage.
- Following up Daily Action Plan of stores with Concerned Department.
- Vendor Management.
- Indent of stock on Daily and Weekly Basis.
- Maintaining the Customer feedback and escalated to the Area Manger.
- Enrolling Customer for loyalty Member and Updating the Data.
Store Manager
COSTA COFFEE (MUSCAT)
09.2012 - 08.2013
- Achieving the Sales Target for the Month.
- Handling customer queries and problems.
- Sending reports to Office on Daily Basis.
- Making Mid-Month and Monthly cost of goods.
- Managing inventory of the Store.
- Keenly involved in development and improvement of sales.
- Shifts Planning and selecting Manpower.
- Motivate staff to achieve targets given by the company.
- Looking after cash & Transaction of Billing.
- Maintain the operations consistent with zeal to achieve the targets.
- Tracking the Cash and Credit note on Daily Basis.
- Controlling the Wastage of the Material.
- Grooming of the team in terms of product knowledge, personality development.
- To maintain the disciplined environment inside the shop premises at all the time
- Communicating the plan and targets to sales staff.
BARISTA
COSTA COFFEE (LONDON HEATHROW AIRPORT- T 4 A)
02.2010 - 01.2012
- Take care of floor activity.
- Briefing staffs on their work stations.
- Duty Roaster and Shift Allotment.
- Managing the Cost Expenses of the store.
- Vendor bill passing.
- Ensure proper service of Food and Beverage.
- Following up Daily Action Plan of stores with Concerned Department.
- Vendor Management.
- Indent of stock on Daily and Weekly Basis.
- Maintaining the Customer feedback and escalated to the Area Manger.
- Enrolling Customer for loyalty Club Member and Updating the Data.
Waiter
TANGAWIZI RESTAURANT (LONDON)
11.2009 - 01.2010
- Company Overview: www.tangawizi.co.uk
- Insuring guest according to the reservation and the restaurant standard.
- Charge and responsible for the serve table in a service station.
- Maximizing the prompt efficiency of food and beverage service.
- Order taking.
MANAGEMENT TRAINEE MANAGER
DOMINOS PIZZA MUMBAI (INDIA)
05.2007 - 07.2009
- Maintain hygiene in working area.
- And also worked as a pizza maker.
- Taking handover and inventory.
- Taking guests orders.
- Serving food to guests.
Kitchen Executive Trainee
GRAND HYATT MUMBAI (INDIA)
07.2006 - 01.2007
- Worked in Chinese, Indian, Continental and Pantry sections.
- Doing mise-en-place before operations.
- Inventory and indenting of dry and perishable food items.
- Preparing basic sauces and gravies.
- Responsible for walk-in / Deep freezer and Store room.
- Worked on live buffet breakfast counter.
Education
MBA - Hospitality
University of Wales
Kingston11.2011
Bachelor - Hotel and tourism studies
Sikkim Manipal University
Mumbai, Dadar05.2008
Skills
MS Office [ Word, Excel, PowerPoint]
Timeline
Operations Manager
Poetry by Love and Cheese Cake Brew Work Pvt Ltd
06.2021 - Current
Operations Manager
Cake Gallery Oman
09.2013 - 05.2021
Store Manager
COSTA COFFEE (MUSCAT)
09.2012 - 08.2013
BARISTA
COSTA COFFEE (LONDON HEATHROW AIRPORT- T 4 A)
02.2010 - 01.2012
Waiter
TANGAWIZI RESTAURANT (LONDON)
11.2009 - 01.2010
MANAGEMENT TRAINEE MANAGER
DOMINOS PIZZA MUMBAI (INDIA)
05.2007 - 07.2009
Kitchen Executive Trainee
GRAND HYATT MUMBAI (INDIA)
07.2006 - 01.2007
MBA - Hospitality
University of Wales
Bachelor - Hotel and tourism studies
Sikkim Manipal University
LANGUAGES
English-IELTS scores 6 bands.
Marathi.
Hindi.
Urdu.Arabic Only reading.
CUST
- Country of Citizenship: INDIA
- Address: 2002,2003 Qamar Enclave ram bahu Bhogle Marg Mazagaon Mumbai.
- Date of Birth: 15.02.1984
- Place of Birth: Mumbai (Maharashtra)
- Gender: Male
- Married.