Summary
Overview
Work History
Education
Skills
Affiliations
Software
Work Availability
Interests
Timeline
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Mohammed Suheel

Customer Support Excutive
Bangalore,Karnataka

Summary

Hardworking Customer Service Representative with 3 years of experience working with Accounting, E-support . Trained in project and time management with extensive knowledge of Escalation And Same Voice and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Overview

3
3
Languages
3
3
years of post-secondary education
3
3
years of professional experience

Work History

Customer Service Representative

Amazon
Bangalore, Karnataka
11.2019 - 12.2020
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
  • Encouraged policyholders to submit referrals to increase client base.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with [Type] customers.
  • Provided basic technical support for clients on wide range of [Type] company products.
  • Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing [Timeframe] sales targets.
  • Advised clients on mortgage, education and personal loans.

Customer Service Representative

Fyers Security
Bangalore, Karnataka
10.2017 - 10.2019
  • Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings by [Number]% in [Timeframe].
  • Maintained scheduling for main branch to keep all shifts appropriately staffed.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained teller drawer to perform bank transactions.
  • Processed exchange and foreign currency.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Sold cashier's checks, traveler's checks and money orders.
  • Coordinated with contracting department to resolve payer issues.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Communicated effectively with staff, including members of operations, finance and clinical departments.
  • Maintained confidentiality of patient finances, records and health statuses.

Education

Associate of Applied Science - Accounting And Business Management

Anjuman Arts And Commerce College
Belgaum
06.2013 - 06.2016

Skills

Documentation abilities

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Affiliations

  • International Customer Service Association
  • Society of Human Resource Management

Software

MS office

MS Excel

Tally 90

Power point

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Reading News paper, Going Gym, Workout

Timeline

Customer Service Representative

Amazon
11.2019 - 12.2020

Customer Service Representative

Fyers Security
10.2017 - 10.2019

Associate of Applied Science - Accounting And Business Management

Anjuman Arts And Commerce College
06.2013 - 06.2016

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Mohammed SuheelCustomer Support Excutive