MS office
Mohammed Suheel
Customer Support Excutive
Bangalore,Karnataka
Summary
Hardworking Customer Service Representative with 3 years of experience working with Accounting, E-support . Trained in project and time management with extensive knowledge of Escalation And Same Voice and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
3
3
Languages
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Customer Service Representative
Amazon
Bangalore, Karnataka
11.2019 - 12.2020
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
- Encouraged policyholders to submit referrals to increase client base.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Established fair pricing structures and finalized contracts to complete purchase agreements with [Type] customers.
- Provided basic technical support for clients on wide range of [Type] company products.
- Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing [Timeframe] sales targets.
- Advised clients on mortgage, education and personal loans.
Customer Service Representative
Fyers Security
Bangalore, Karnataka
10.2017 - 10.2019
- Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings by [Number]% in [Timeframe].
- Maintained scheduling for main branch to keep all shifts appropriately staffed.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained teller drawer to perform bank transactions.
- Processed exchange and foreign currency.
- Processed quarterly vault and ATM audits with zero error rate.
- Sold cashier's checks, traveler's checks and money orders.
- Coordinated with contracting department to resolve payer issues.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Communicated effectively with staff, including members of operations, finance and clinical departments.
- Maintained confidentiality of patient finances, records and health statuses.
Education
Associate of Applied Science - Accounting And Business Management
Anjuman Arts And Commerce College
Belgaum 06.2013 - 06.2016
Skills
Documentation abilities
Account management
Report preparation
CRM
Good listening skills
Receiving support
Written and oral communication
Order fulfillment
Complaint resolution
Sales expertise
International sales support
Key holder experience
Administrative support
Affiliations
- International Customer Service Association
- Society of Human Resource Management
Software
MS Excel
Tally 90
Power point
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Reading News paper, Going Gym, Workout
Timeline
Customer Service Representative
Amazon
11.2019 - 12.2020
Customer Service Representative
Fyers Security
10.2017 - 10.2019
Associate of Applied Science - Accounting And Business Management
Anjuman Arts And Commerce College
06.2013 - 06.2016