Mohammed Suheel
Bangalore
Summary
Dedicated and enthusiastic job seeker with exceptional organizational skills, seeking to secure a Specialist, Customer Care Center – Service position. Committed to contributing to the success of the team and actively supporting the achievement of company goals. Possesses a strong work ethic and passion for delivering excellent customer service, eager to utilize skills and contribute to the growth and success of the organization.
Overview
6
6
years of professional experience
Work History
Specialist, Customer Care Center – Service
Avenge Technology International Process
06.2021 - 09.2023
- Handled loan-related customer inquiries over the loan servicing toll-free telephone number, addressing concerns for pre-foreclosure to delinquent accounts.
- Provided accurate information and assistance to customers regarding their loan status and options.
- Appropriately followed up with customers when commitments for payment were not met, ensuring they were aware of their obligations and potential consequences.
- Encouraged customers to adhere to their payment schedules to avoid further delinquency.
Specialist, Customer Care Center – Service
Amazon Cloud Tail International Process
11.2019 - 01.2021
- Logged all borrower contacts and interactions into the loan servicing system, ensuring accurate and complete records were maintained.
- Used the system to track customer interactions and ensured follow-ups were conducted in a timely manner.
- Offered long-term resolutions to customers to help them resolve their delinquency and bring their accounts current.
- Discussed and provided options that aligned with the customer's financial situation, promoting positive outcomes.
- Proficiently used an autodialing system to maximize effectiveness and increase contact ratios with delinquent customers.
Specialist, Customer Care Center – Service
FYERS Securities Private Bank Limited
06.2017 - 08.2019
- Ensured that the prescribed number of contacts were made during the daily work schedule to meet performance targets.
- Demonstrated familiarity with customer relations functions and the services offered, ensuring that customers received comprehensive support.
- Provided information about other services and resources available to customers that may aid in resolving their issues.
- Performed miscellaneous job-related duties as assigned by the department manager, contributing to the overall efficiency and effectiveness of the customer care center.
Education
BBA - Accountancy
Karnatak University
Bengaluru06.2016
Skills
- Customer service
- Call center
- Mortgage servicing
Languages
English
Bilingual or Proficient (C2)
Timeline
Specialist, Customer Care Center – Service
Avenge Technology International Process
06.2021 - 09.2023
Specialist, Customer Care Center – Service
Amazon Cloud Tail International Process
11.2019 - 01.2021
Specialist, Customer Care Center – Service
FYERS Securities Private Bank Limited
06.2017 - 08.2019
BBA - Accountancy
Karnatak University