Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mohammed Suheel

Bangalore

Summary

Dedicated and enthusiastic job seeker with exceptional organizational skills, seeking to secure a Specialist, Customer Care Center – Service position. Committed to contributing to the success of the team and actively supporting the achievement of company goals. Possesses a strong work ethic and passion for delivering excellent customer service, eager to utilize skills and contribute to the growth and success of the organization.

Overview

6
6
years of professional experience

Work History

Specialist, Customer Care Center – Service

Avenge Technology International Process
06.2021 - 09.2023
  • Handled loan-related customer inquiries over the loan servicing toll-free telephone number, addressing concerns for pre-foreclosure to delinquent accounts.
  • Provided accurate information and assistance to customers regarding their loan status and options.
  • Appropriately followed up with customers when commitments for payment were not met, ensuring they were aware of their obligations and potential consequences.
  • Encouraged customers to adhere to their payment schedules to avoid further delinquency.

Specialist, Customer Care Center – Service

Amazon Cloud Tail International Process
11.2019 - 01.2021
  • Logged all borrower contacts and interactions into the loan servicing system, ensuring accurate and complete records were maintained.
  • Used the system to track customer interactions and ensured follow-ups were conducted in a timely manner.
  • Offered long-term resolutions to customers to help them resolve their delinquency and bring their accounts current.
  • Discussed and provided options that aligned with the customer's financial situation, promoting positive outcomes.
  • Proficiently used an autodialing system to maximize effectiveness and increase contact ratios with delinquent customers.

Specialist, Customer Care Center – Service

FYERS Securities Private Bank Limited
06.2017 - 08.2019
  • Ensured that the prescribed number of contacts were made during the daily work schedule to meet performance targets.
  • Demonstrated familiarity with customer relations functions and the services offered, ensuring that customers received comprehensive support.
  • Provided information about other services and resources available to customers that may aid in resolving their issues.
  • Performed miscellaneous job-related duties as assigned by the department manager, contributing to the overall efficiency and effectiveness of the customer care center.

Education

BBA - Accountancy

Karnatak University
Bengaluru
06.2016

Skills

  • Customer service
  • Call center
  • Mortgage servicing

Languages

English
Bilingual or Proficient (C2)

Timeline

Specialist, Customer Care Center – Service

Avenge Technology International Process
06.2021 - 09.2023

Specialist, Customer Care Center – Service

Amazon Cloud Tail International Process
11.2019 - 01.2021

Specialist, Customer Care Center – Service

FYERS Securities Private Bank Limited
06.2017 - 08.2019

BBA - Accountancy

Karnatak University
Mohammed Suheel