MOHAMMED SUJATHULLAH

• Enhanced US Collections in the Canada Region.
• Efficiently oversaw collection of receivables from US clients within the Canadian region, guaranteeing on-time payments and minimizing outstanding balances.
• Recovered Past Dues and aged invoices, showcasing expertise in Collection of older buckets (90+ days).
• Developed and maintained strong relationships with US-based customers to facilitate smoother collections processes and resolve any payment disputes or discrepancies.
• Conducted detailed aging analysis to track overdue accounts, implementing effective collection strategies to reduce DSO (Days Sales Outstanding) and minimize bad debt.
• Successfully negotiated and resolved payment disputes with US clients, leading to improved cash flow and customer satisfaction.
• Ensured adherence to all relevant financial regulations and company policies, maintaining accurate and up-to-date records of all collection activities.
• Worked closely with sales, billing, and customer service teams to resolve client issues and enhance the overall collections process.
• Identified and implemented process improvements that increased efficiency and effectiveness in the collections process, reducing the time required to collect outstanding receivables.
• Consistently met or exceeded collection targets, contributing to the overall financial health of the organization.
• Proficient in using accounting software (e.g. Power BI, Delta, Oracle) and FSR tools (e.g., UI) for tracking and managing accounts receivable.
• Led pilot program for cash application within US Collections under Canada region, ensuring accurate and timely payment application.
• Utilized advanced reconciliation techniques to resolve discrepancies and apply cash accurately, reducing outstanding receivables by 15%.
• Provided training to the finance team on the new process, ensuring a smooth transition and adoption of best practices.

• Implemented custom billing process for SAP invoicing in the EMEA region.
• Optimized workflow by efficiently handling daily allocation duties and resolving pending invoices.
• Efficiently addressing customers' new requirements and escalations within deadlines.
• Determined the correct point of contact for customers and investigated the underlying cause of problems.
• Worked closely with stakeholders from various departments to ensure accurate customer contact information.
• Managed and ensured the accuracy of daily coded transaction records in Salesforce for improved organizational efficiency.
• Ensured prompt customer follow-up based on specific region and their unique requirements.
• Utilized a manual Excel template to create invoicing documents.
• Addressed internal team's requests by sending consolidation invoices.
• Streamlined the process of account onboarding for portal billing.
• Implemented standardized approach to streamline invoice uploading on customer systems.

Enhanced efficiency of India Collection operations.

Managed portfolio and collected payments from commercial customers in India.

· Recovered Past Dues and aged invoices, showcasing expertise in Collection of older buckets (90+ days).

Addressed inquiries and resolved concerns regarding Sales, Documents, and Logistics.

Ensured smooth handling of accounts and resolved cash flow concerns proactively.

Streamlined document submission process resulting in timely payments from customers.

Collaborated with claims, cash applications, and credit teams to achieve metrics.

Maintained accurate records of customer payments by recording cash, checks, and credit card transactions daily.

Executed tasks related to processing unidentified payments through coordination with the bank.

· Executed different functions with the help of Oracle (Omega) collections tool.

• Enhanced performance in an International Voice Process
• Provides prompt and accurate responses to client inquiries through understanding.
• Conducted thorough research on past inquiries, prepared comprehensive responses by gathering relevant data, efficiently compiled the required information, and organized it for prompt delivery.
• Accomplishing required results to fulfill the client's service and organizational goals.
• Provided successful resolution of client issues by verifying their complaints and implementing appropriate solutions.
• Delivered entry-level troubleshooting services.
• Maintains documentation of inquiries by recording into suitable accounts.