MOHAMMED SUNIL K Y

32 YEARS SERVICE IN KERALA GOVERNMENT,TREASURY DEPARTMENT.8 YEARS SERVICE IN GAZETTED RANK.DURING THESE SERVICES,ATTENDING VARIOUS TRAINING IN INDIAN INSTITUTE OF MANAGEMENT IN GOVERNMENT AT IMG,COCHIN.VARIOUS DESIGNATIONS I WORKED AS FOLLOWING.JUNIOR ACCOUNTANT, SENIER ACCOUNTANT, SELECTION GRADE ACCOUNTANTANT, JUNIOUR SUPERINTENDENT,SUB TREASURY OFFICER ,ASSISTANT DISTRICT TREASURY OFFICER, AND DISTRICT TREASURY OFFICER.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Developed feedback system for customers to share their service experience, leading to actionable improvements.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Educated customers about billing, payment processing and support policies and procedures.
• Maintained up-to-date knowledge of product and service changes.
• Delivered prompt service to prioritize customer needs.