Mohammed Taha

• Improved customer data quality by cleansing and deactivating unused accounts, resulting in more accurate sales forecasting and customer segmentation
• Initiated Project kick off for Customer grouping, optimizing account hierarchy which resulted in enhanced sales team efficiency
• Identified and worked on sales enablement requirements and plans
• Maintained Territory Hierarchy of Sales, Renewal and Partner Reps
• Daily Bookings validation of Territory and Rep assignment
• Automation setup for Territory and Rep assignment for Bookings
• Identified and fixed data quality gaps and maintained Account data hygiene
• Created and managed comprehensive sales analytics reports, monitoring key performance metrics and trends to drive data-informed strategic decisions
• Mentored team of 12 specialists for Customer Data Management Team ensuring 100% support
• Addressed and resolved commission discrepancies promptly, enhancing team efficiency and ensuring smooth operations
• Partnered with the sales team to ensure full understanding and effective implementation of commission structures.
• Collaborated with Billings team to choose preferred billing account ensuring accurate Term payment, currency and billing contacts are used in quotes and invoices
• Partnered with Channel Partner team to identify and assign accurate accreditation tiers and segments for Channel Partner accounts.
• Assisted Quoting team to setup new accounts ensuring accuracy in processing high value orders
• Value add in transition from Veritas to Cohesity and Arctera

Project Management Specialist

• Managed Customer Care Opportunity Generation program
• Created opportunities for New Business and Professional Services within Oracle Sales Cloud, yielding $5M annually in pipeline
• Partnering with regional Marketing BDR teams to simplify and improve Customer Care lead submission process through SFDC integration
• Collaborated with COE/SRC teams for bulk Opportunity and task/lead creation and further automated Opportunity Generation
• Collaborated with Global Sales Operations and Sales Managers to boost Opportunities in Pipeline.
• In-depth knowledge of Professional services. Worked with Professional services leaders and Sales Team on cross-selling plans, Increased pipeline by 20%.
• Bridged gap between Customer Care and Sales/Renewals Organization for Sales and Renewals processes.
• Created reports and dashboards for tracking progress for Lead and Opportunity Generation.

Senior Customer Care Specialist

• Assisted enterprise customers with their licensing queries.
• Mentored New Hires. Conduct team huddles to share process updates.
• Point of contact for weekend shifts.
• Learned Salesforce application reporting and created team reports and Dashboards for team excellence.
• Worked as Incident Coordinator for case assignment Project.
• Created and owned quality review of Care cases to ensure leads/opportunities were identified and generated.
• SME for CRM transition from Salesforce to Oracle Service Cloud.

• Posted unapplied/bad remittance payments received through ACH, Wire, and Checks to Term accounts
• Cash Reconciliation and Balance Sheet on daily basis for day 1 unapplied and unidentified payments
• Managed Global Intercompany Journal entries and internal cost center transfers and sub-ledger accounts
• Transitioned and managed cash application process for companies acquired by Dell like Perot Software, Make Technologies, SonicWALL, Force10, SecureWorks, Clerity Systems, and Quest Software
• Managed Enterprise Solution Program Project for application change from PeopleSoft to ERP Oracle Omega R12 and change of Bank Accounts from BOA to PNC and JPMC
• Assisted Credit Analysis Team in providing credit limits to Term Customers
• Worked with Collections Team to ensure all Term accounts are active and no payments are delinquent
• Trained resources on Fraud Prevention process to identify payment Fraud and to avoid fraud orders

End of Lease Support Associate.

• Resolved Lease Contract queries for US customers through calls and e-mails
• Analyzed and Provided quotes to customers for Lease contract buy out
• Managed customer accounts inquiries

• Managed promotions, and events for corporate companies.
• Generated financial statements and facilitated account closing procedures each month.
• Suggested budgetary changes to increase company profits.
• Managed salary distribution, procurement activities, and petty cash transactions.
• Traveled across different states to manage events and look for potential deals by promotion and marketing.