Mohammed Taher
Hyderabad ,India
Summary
Accomplished professional with extensive expertise in team management and multi-store operations, driving customer satisfaction and retention through effective customer relationship management. Proven track record in sales leadership, KPI management, and streamlined operations, enhancing productivity and profitability. Adept at inventory management, visual merchandising, and stock replenishment to optimise product availability. Skilled in employee training and staff motivation, fostering a collaborative work environment. Career goal: to leverage skills in sales management and expenses control to further organisational success.
Overview
8
8
years of post-secondary education
1
1
Certification
Work History
Store Manager
Bombay Shirt company
Hyderabad, India
01.2019 - I currently work here
- Streamlined daily operations, supervising stock management and staff schedules
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Stored stock safely and securely to maintain quality of goods.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Actioned customer feedback to improve product and service provisions.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Analysed sales data to identify trends, forecast demand, and adjust product ordering accordingly.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Implemented theft prevention measures to reduce store losses.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Collaborated with HR to recruit, interview, and hire new staff, ensuring a high level of team capability.
- Led a team of 20 staff, providing training, performance feedback, and personal development support.
- Recruited motivated, personable staff to deliver outstanding customer care.
- Held regular meetings with trade staff to delegate tasks, communicate market trends, sales KPIs and priorities.
- Implemented health and safety protocols to ensure a safe shopping environment for customers and staff.
- Developed and maintained relationships with local businesses to boost community engagement and store profile.
- Created price and credit policies to balance risk profiles with profit targets.
Education
Bachelor of Business Administration - Business Administration
Osmania University
Hyderabad 05.2018 - Current
Certificate of Higher Education - Computers and Science
Govt Boys Junior College
Hyderabad 05.2014 - 05.2014
SSC - Computers
Bright Flower High school
Hyderabad 06.2011 - 06.2011
Skills
- Team Management
- Kpi's Tracking
- Multi-Store Operations
- Stock Management
- Inventory management
- Visual Merchandising
- Stock Replenishment
- Product Management
- Customer service
- Customer Satisfaction
- Team Building
- Team Briefing Daily
- Customer Relationship management
- Sales Tracking
- Sales Management
- Expenses Control
- Expenses Management
- Customer Retention
- Streamlined operations
- Employee training
- Problem solving
- Staff motivation
- Complaint resolution
- Cash handling
- Good communicator
- Sales Leadership
- Sales KPI management
Languages
English
Advanced
C1
Hindi
Proficient
C2
Urdu
Proficient
C2
Telugu
Upper intermediate
B2
Affiliations
- 2 Times Awards as Best Store Manager in a south Region
- Best Sales Accoiate In South Region
Interests
Playing Cricket
Playing Indoor Games
Reading Books
Playing Video Games
Singing
Timeline
Store Manager
Bombay Shirt company
01.2019 - I currently work here
Bachelor of Business Administration - Business Administration
Osmania University
05.2018 - Current
Certificate of Higher Education - Computers and Science
Govt Boys Junior College
05.2014 - 05.2014
SSC - Computers
Bright Flower High school
06.2011 - 06.2011