Summary
Overview
Work History
Education
Skills
ACHIEVEMENTS
Certification
Timeline
Generic

Mohammed Tajmul

Bangalore

Summary

Highly skilled Workforce Management (WFM) professional with three years of experience in procurement, real-time analysis, workforce planning, and access management.. Expertise in vendor management, proficient in optimizing workforce efficiency through accurate forecasting, scheduling, real-time monitoring, and access control. Experienced in ensuring data integrity, adhering to compliance standards, and supporting secure user access. Adapted to utilizing WFM tools, analyzing performance metrics, and driving continuous improvement to meet service level agreements (SLAs) and key performance indicators (KPIs).

Overview

6
6
years of professional experience
1
1
Certification

Work History

WFM Analyst

PhonePe Pvt Ltd
Bangalore
02.2022 - Current
  • Researched new products, technologies, and trends to determine best practices for procurement operations.
  • Prepared Requests For Proposals to solicit bids from vendors.
  • Reviewed purchase orders for accuracy and compliance with company policies and procedures.
  • Completed routine maintenance and repair.
  • Monitored intraday performance metrics, including service levels, occupancy, and adherence, ensuring operational targets are consistently met.
  • Collaborated with IT and operations teams to maintain secure access, resolve permissions issues, and handle escalations, adherence, shrinkage, and other KPIs.
  • Evaluated the potential impact of changes in processes or technologies on workforce utilization.
  • Researched new products, technologies, and trends to determine best practices for procurement operations.
  • Maintained records of purchases, pricing, and other important data in company databases.
  • Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.

Executive (Operations)

STARTECK PVT LTD
Bangalore
10.2019 - 06.2021
  • Providing Customer Support and Handling the Queries & Grievance of Customers
  • Handleing Social Media Escalations
  • Solving the cases (emails) in the given TAT
  • Arranging Test drives as per customer convenience and location
  • Registering Customer Complaints against Service Provider or Product
  • Attending Escalation Chats of customers & arranging response from resolution cell
  • Contacting to Service Providers whenever customer is not getting resolution for the complaints
  • Creating Dashboard
  • Ageing Reports and Productivity reports
  • Providing Floor Support to Executives whenever required
  • Shadowing Supervisor Responsibilities In Their Absence

Education

BBA - Business Administration

CMR INSTITUTE OF MANAGEMENT STUDIES (AUTONOMOUS)
Bangalore
06-2019

PUC -

AT. STACEY PU COLLEGE
Bangalore
06-2015

SSLC -

ST. ALOYSIUS HIGH SCHOOL
Bangalore
05-2013

Skills

  • Project and Vendor Management
  • Vendor Onboarding
  • Cost Optimization
  • Procurement strategy
  • Contract negotiation
  • Relationship building
  • Workforce Management Tools: Verint, IEX
  • Identity Management Platforms: [Google Suite, JIRA]
  • Data Analysis: Excel (Advanced), Power BI
  • Compliance Standards: SOC, MOC
  • CRM Platforms: [Salesforce, Freshdesk, Ubona]

ACHIEVEMENTS

  • Successfully reduced procurement cost by 10% through vendor negotiations and improved sourcing strategies.
  • Real-Time Analyst: Reduced SLA breaches by 20% through proactive, intraday adjustments
  • Planner: Created data-driven workforce schedules that improved resource utilization by 18%
  • Access Management: Streamlined user access processes, cutting resolution time for access requests by 30%

Certification

  • Skipper
  • Tally
  • MS Excel

Timeline

WFM Analyst

PhonePe Pvt Ltd
02.2022 - Current

Executive (Operations)

STARTECK PVT LTD
10.2019 - 06.2021

BBA - Business Administration

CMR INSTITUTE OF MANAGEMENT STUDIES (AUTONOMOUS)

PUC -

AT. STACEY PU COLLEGE

SSLC -

ST. ALOYSIUS HIGH SCHOOL

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Mohammed Tajmul