Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic
Mohammed Tameem S

Mohammed Tameem S

Bangalore

Summary

Results-driven office team leader with a solid administrative background. Evaluate and improve team performance with a proactive mindset. Consistently enforces policies and tackles process inefficiencies. To work in an environment where my skills are recognized and valued.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work history

Associate Client Care Specialist

Greenway Health
05.2021 - Current
  • Assisted Medical providers and other hospital staff in troubleshooting workflow issues in their EHR software named as Intergy
  • Transitioned to facilitate a different LOB named Intergy Practice Analytics that comprised medical reporting done by practices for various Incentive Programs by US regulatory bodies
  • Got Promoted as a Lead Client Care in October 2022to manage and maintain operations and performance of Level 1 support teams
  • Accomplished Customer Satisfaction targets set for the Level 1 team for the year, along with other metrics like case documentation reviews and quality of service
  • Facilitated in Maintaining the service level agreement as per the contract with our clients
  • Ensured smooth transitioning of new hires from training to operations.

Advisor

Concentrix Daksh Service Pvt Ltd
11.2019 - 05.2021
  • Helped customers with the management of their banking products like loans, Credit cards, and Current accounts
  • Performed analysis of customers' financial situation and gave debt advice
  • Assisted as a floor walker helping other representatives with their queries.
  • Handled customers with financial crisis due to Covid Pandemic

Advisor

24.7.ai
09.2018 - 09.2019
  • Handled international customer queries about their holiday packages and also assisted customers with airline ticketing and selling holiday packages
  • Facilitated requirements regarding air travel by using GDS (Global distribution system) named AMADEUS.

Education

Some College (No Degree) -

Presidency School
Bangalore, Karnataka

High school -

Jain College
Bangalore, Karnataka
06.2014 - 05.2016

Bachelor of Commerce -

Rabindranath Tagore University
Bhopal, Madhya Pradesh
06.2017 - 06.2019

Skills


  • Interpersonal skills: Good Active listening, Simple and clear communication, Team Player
  • Organizational skills: Team management, Achieving Customer satisfaction, Task Prioritization, Team building
  • Job-related skills: Effective communication, Client engagement, and experience, Debt advice, Travel planning, Software troubleshooting, Financial advice
  • Digital skills: Computer literate, Microsoft Office, Microsoft Power bi, Salesforce, AMADEUS(Beginner)

Languages

English, Hindi

Affiliations

  • Football, Gym and fitness, Gaming , bike riding

Timeline

Associate Client Care Specialist

Greenway Health
05.2021 - Current

Advisor

Concentrix Daksh Service Pvt Ltd
11.2019 - 05.2021

Advisor

24.7.ai
09.2018 - 09.2019

Bachelor of Commerce -

Rabindranath Tagore University
06.2017 - 06.2019

High school -

Jain College
06.2014 - 05.2016

Some College (No Degree) -

Presidency School

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Mohammed Tameem S