MOHAMMED TARIQUE ANSARI
Thane
Summary
Resourceful Senior Specialist recognized for productivity and efficiency in task completion. Specialize in strategic planning, project management, and data analysis. Excel in communication, problem-solving, and leadership to drive team success. Committed to delivering high-quality results in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Customer Experience Senior Specialist
Maersk Global Service Centres India Pvt Ltd
05.2014 - Current
- Managed end-to-end customer experience for BA account as primary point of contact for shipment-related inquiries via email, phone, and live chat.
- Collaborated closely with Front Office, Origin Offices, and internal stakeholders to proactively resolve shipment exceptions and deliver a seamless customer experience.
- Identified customer needs and promoted value-added logistics solutions, including ICD, SD Haulage, Customs Clearance, and other supply chain services, contributing to revenue growth.
- Investigated and resolved customer invoice and payer disputes for UK Export cluster, ensuring billing accuracy and enhancing customer satisfaction through effective communication and follow-up.
- Coordinated booking amendments and shipment changes while ensuring compliance with customer requirements and operational guidelines.
- Monitored daily Turnaround Time (TAT) and Service Level Agreement (SLA) performance for the UKI cluster, preparing performance reports to support operational excellence.
- Prepared, validated, and distributed export documentation, including Draft and Final Bills of Lading, ensuring timely documentation and regulatory compliance.
- Recognized as the First Customer Experience (CX) Champion at Airoli Global Customer Service in 2021 for consistently delivering exceptional customer service and operational excellence.
- Selected for cross-functional training at the Liverpool Front Office (UK) in 2019, gaining international exposure to global logistics processes and customer service best practices.
Customer Service Representative
FIRST DATA- ICICI MERCHANT SERVICE
06.2011 - 05.2014
- Raised call tickets and service requests, resolving merchant queries effectively.
- Coordinated with various departments, ensuring timely resolution of escalations and email cases.
- Maintained reports and MIS for merchants, facilitating data analysis and informed decision-making.
- Assisted executives in resolving their queries by providing timely information and support.
- Handling Key Merchants queries on mails (Premium Desk).
Customer Service Representative
RELIANCE BPO
08.2010 - 06.2011
- Resolved customer inquiries about telecom products and billing disputes.
- Responded to customer calls regarding problems and queries, coordinating with team members and team leader.
- Handled broadband customer queries and provided solutions to their issues.
Client Sales Partner
YES BANK
08.2009 - 03.2010
- Sourced savings accounts and fixed deposits, enhancing client investment options.
- Promoted and sold third-party financial products, including Max New York Life Insurance, expanding client portfolio offerings.
Sales Executive
DEVELOPMENT CREDIT BANK
08.2007 - 07.2009
- Sourcing all types of a/c as launched by the institution from time to time.
- Handling CPV of Customer.
- Handling of Team on Field.
Education
Bachelor of Commerce -
01-2009
HSC -
01-2003
SSC -
01-2001
Skills
- Customer experience management
- Customer relationship management
- Client Escalation Management
- Dispute Resolutions
- Service level agreements
- Regulatory compliance
- Performance monitoring
- Continuous improvement
- Problem solving & Critical thinking
- Coaching and mentoring
Accomplishments
- Recognized as the First Customer Experience (CX) Champion at Mumbai GSC in 2021 for consistently delivering exceptional customer service and operational excellence.
Languages
- English
- Hindi
- Marathi
- Urdu
Personal Information
- Passport Number: V4741464
- Date of Birth: 24/07/84
- Marital Status: Married
Timeline
Customer Experience Senior Specialist
Maersk Global Service Centres India Pvt Ltd
05.2014 - Current
Customer Service Representative
FIRST DATA- ICICI MERCHANT SERVICE
06.2011 - 05.2014
Customer Service Representative
RELIANCE BPO
08.2010 - 06.2011
Client Sales Partner
YES BANK
08.2009 - 03.2010
Sales Executive
DEVELOPMENT CREDIT BANK
08.2007 - 07.2009