Summary
Overview
Work History
Education
Skills
Language
Projects
Awards
Timeline
Generic

Mohammed Tayeeb

Bangalore

Summary

Customer communication and support professional with hands-on experience in OPD consultation processes, effectively resolving appointment booking and payment-related issues to ensure a seamless patient experience. Skilled in process optimization and workflow improvement, leveraging data-driven insights to enhance productivity and operational efficiency. Experienced in recruiting qualified doctors and delivering training programs to support smooth onboarding and alignment with organizational goals. Strong collaborator focused on continuous improvement, performance metrics, and driving sustainable operational success.

Overview

2
2
years of professional experience

Work History

Associate

Medibuddy
Bangalore
07.2023 - 02.2025
  • Handled OPD consultation support by resolving tickets related to appointment booking and payment issues, while effectively communicating with customers to ensure timely issue resolution.
  • Performed comprehensive video and tele-verification for insurance claims, ensuring compliance with industry regulations, enhancing claim accuracy through rigorous quality control measures, improving operational efficiency, and minimizing errors.
  • Managed end-to-end project execution by overseeing resources, timelines, and deliverables, ensuring seamless coordination of cross-functional teams to achieve project goals, optimize resource allocation, and enhance overall process efficiency.
  • Developed and implemented process optimization initiatives, fostering continuous improvement, reducing operational costs, and enhancing productivity across workflows while promoting a culture of operational excellence.
  • Successfully recruited highly qualified doctors and conducted comprehensive training programs, ensuring seamless onboarding, skill enhancement, and alignment with organizational processes to drive excellence in service delivery.

Education

PUC -

Karnataka Comp PU College
Bangalore
04-2020

Skills

  • Customer Support & Client Handl
  • Ticket Management Systems (Helpdesk tools)
  • Patient Coordination (if healthcare-related role)
  • Conflict Resolution
  • Process Optimization
  • Performance evaluations
  • Vendor Management
  • Cross-functional collaboration
  • Cost Reduction Strategies
  • Project Management

Language

Hindi
English
Kannada
Telugu

Projects

Led a project to enhance doctor visibility on the dashboard, improving accessibility and operational insights. Successfully scraped data from Google to optimize OPD operations, achieving significant cost savings.

Awards

Employee of the Month, Awarded twice for demonstrating exceptional skills in recruiting highly qualified doctors and designing and delivering comprehensive training programs, resulting in improved team performance, enhanced patient care, and seamless integration of new hires into the organization.

Timeline

Associate

Medibuddy
07.2023 - 02.2025

PUC -

Karnataka Comp PU College
Mohammed Tayeeb