MOHAMMED TAYUB
Hyderabad
Summary
Results-driven Analyst with Teleperformance Private Ltd, skilled in root-cause analysis and customer service. Successfully resolved complex issues through effective troubleshooting techniques and maintained comprehensive knowledge base articles. Collaborated with cross-functional teams to enhance support processes, ensuring high-quality service delivery and user satisfaction.
Overview
3
3
years of professional experience
Work History
Analyst
Teleperformance Private Ltd
Hyderabad
08.2022 - 04.2025
- Company Overview: client
- Provide first-level support to internal and external users for applications.
- Log, track, and resolve issues via ticketing tools; escalate unresolved issues to L2/L3 teams.
- Guide users through step-by-step solutions and provide documentation when needed.
- Maintain knowledge base articles and FAQs for recurring issues.
- Assisted with password resets, access issues, and basic troubleshooting.
- Collaborated with cross-functional teams for issue resolution and updates.
- Documented resolutions and contributed to support documentation.
- Client
Education
BBA - Finance
Disha College of Management and Technology
Berhampur, Odisha01.2020
Intermediate - Commerce
Roland Junior College
Berhampur, Odisha01.2017
High School -
De Paul School
Berhampur, Odisha01.2015
Skills
- Root-cause analysis
- Quality analysis
- Testing
- Customer service
- Technical support
- Ticketing systems
- Troubleshooting techniques
Hobbies and Interests
- Listening Music
- Reading Books
- Video Games
- Cooking
- Travelling
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
- Odia, Full Professional Proficiency
Timeline
Analyst
Teleperformance Private Ltd
08.2022 - 04.2025
BBA - Finance
Disha College of Management and Technology
Intermediate - Commerce
Roland Junior College
High School -
De Paul School
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