Mohammed Thameem

New Client Acquisition:

• Identify and acquire new Business to Customer (B2C) clients through eCommerce platforms and social media channels.
• Develop and implement strategies to attract potential clients in the ROTN region.

Account Management:

• Manage and nurture relationships with existing B2C clients, ensuring their logistics needs are met.
• Provide ongoing support to clients, addressing their logistics challenges and ensuring smooth operations.

Sustainable Business Support:

• Assist clients in optimizing their logistics processes to promote sustainable business growth.
• Collaborate with clients to develop tailored logistics solutions that meet their specific business needs.

Sales Reporting and Documentation:

• Prepare and present regular sales reports to management, highlighting key achievements and areas for improvement.
• Maintain accurate documentation of client interactions and sales activities.

Collaboration and Teamwork:

• Work closely with cross-functional teams, including operations, marketing, and customer service, to deliver comprehensive logistics solutions.
• Participate in team meetings and contribute to the overall growth strategy of the company.

• Key Account Manager for Dindigul, Hosur, Karur, Mettupalayam, Namakkal, Udumalaipettai, and Pollachi branches at Sri Krishna Sweets, responsible for upselling ads to restaurant partners to drive online order growth and increase company revenue
• Conducted market visits to address issues and resolve concerns related to promos, ads, and statement of account understanding with restaurant partners, ensuring strong relationships and effective communication
• Consistently sold growth pack products and AI advertisements to restaurant partners, leading to a significant increase in online orders over a three-month period
• Managed and prioritized tasks effectively to drive results, while also providing support and retraining to fellow account managers to ensure timely issue resolution and task completion.

• Achieved first place in the revenue incremental competition at the pan India level, driving significant growth in company revenue
• Exceeded goals by implementing effective prioritization and maintaining a consistent work ethic
• Developed and executed new strategies, including Organic growth strategy for sustainable order growth, WA Business broadcast messages, and Smart Link, resulting in increased orders
• Identified issues, conducted analyses, and provided solutions, ensuring smooth operations and meeting schedules
• Facilitated team performance optimization through training and mentoring initiatives.

• Successfully launched four cities and they are Palani, Udumalaipettai, Oddanchatram & Pollachi expanding market presence and increasing user base
• Conducted market research and onboarded restaurants for Zomato
• Provided support to restaurant partners, addressing queries and facilitating online order growth
• Implemented menu optimization strategies and trained partners on order rejection reduction and kitchen efficiency
• Successfully persuaded restaurant partners to offer discounts to drive increased orders
• The city Udumalaipettai contributed to the top 10 list for order volume in Q3 and consistent 20% growth in average led to be the Rank 1 in the Dec'22

• 7+ years of experience in retail profession, targeting assignments for a managerial role, Analyzing Sales & Buys targets v/s achievement on a weekly, 4 weekly and Quarterly basis
• Increased store sales by [52]% by free marketing like Youtube, WhatsApp Business Broadcast, Gaming Tournament and other social platform
• Helped team members deliver polite and positive service to every customer by closely monitoring behaviours and offering constructive guidance
• Reviewed sales reports to enhance sales performance and improve inventory management accuracy
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

• Provided comprehensive business reviews and proposals for store development to the co-founder of the company, showcasing a commitment to transparent communication and strategic planning
• Planned and executed impactful in-store promotional events, significantly boosting customer engagement and driving substantial increases in sales revenues
• Spearheaded sales promotion initiatives for senior care products within senior gated communities, showcasing a knack for targeted marketing strategies
• Played a pivotal role in the establishment of new stores in Chennai and Coimbatore, contributing to the expansion and growth of the company
• Proactively managed stock levels and pre-orders by coordinating with the logistics team on a weekly basis, ensuring optimal inventory management.

• Proposed and implemented a project involving a new sticker format and box display to elevate retail standards and enhance customer service experiences
• Successfully introduced box displays to reduce expenses associated with renting tables during seasonal sales, implemented across the entire south region
• Managed and supervised a team of 21 sales employees, overseeing both company staff and brand staff
• Introduced and facilitated knowledge-sharing sessions to enhance the skills and ideology of the sales team
• Implemented effective cross-selling strategies, resulting in a remarkable [30]% increase in store sales
• Conducted regular stock checks to ensure accuracy and minimize discrepancies
• Responded promptly to customer inquiries, providing accurate and relevant information
• Conducted thorough research to address and resolve customer issues, contributing to overall customer satisfaction.

• Inwarded stocks into the system and effectively managed stock organization in the backroom
• Replenished shelves, racks, and bins with the latest merchandise
• Participated in night stock checks at buddy stores in different emirates, completing over 30 stock checks in 2 years
• Assisted customers with sales, actively listened to their concerns, and provided appropriate feedback
• Responded to customer inquiries and delivered accurate information after thorough research
• Trained new employees on sales procedures and visual standards
• Supervised others in daily tasks and provided on-the-job training.