Mohammed Tousif

Career Progression:
Process Manager (Sep 2023 – Jan 2025)
Associate Process Manager (Apr 2019 – Aug 2023)
Process Lead (Apr 2015 – Mar 2019)
Senior Process Analyst (Apr 2012 – Mar 2015)
Process Analyst (Jun 2010 – Mar 2012)

Process Manager:

• Led end-to-end global proxy voting and corporate action operations across multiple markets, ensuring regulatory compliance, SLA adherence, and high service quality during peak voting seasons.
• Managed and mentored a 15-member team, driving accountability, performance consistency, and delivery excellence across high-volume proxy voting and corporate action events.
• Oversaw large-scale proxy voting cycles, ensuring accurate and timely execution of voting instructions in line with market deadlines, governance standards, and client mandates.
• Drove operational excellence initiatives, including workflow optimization, automation, and system enhancements, resulting in 10–20% improvements in productivity, turnaround time, and cost efficiency.
• Strengthened governance, risk, and control frameworks, partnering with quality, risk, compliance, and audit teams to maintain audit readiness and robust operational controls (including SSAE-18 requirements).
• Spearheaded global process transitions (including US-to-global delivery), leading business requirement gathering, knowledge transfer, and stabilization within defined timelines.
• Partnered with IT and cross-functional teams to support system upgrades, integrations, and issue resolution, ensuring minimal disruption to live proxy and corporate action processing.
• Managed senior stakeholder and client relationships, resolving complex proxy voting and corporate action issues, providing operational insights, and contributing to improved client satisfaction and service outcomes.

Associate Process Manager:

• Oversaw global proxy operations across multiple markets, ensuring accuracy, timeliness, and compliance with regulatory and governance standards.
• Implemented targeted process improvements that reduced error rates by 10–12% and improved operational efficiency and turnaround times.
• Supported leadership through team coaching, mentoring, and succession planning, strengthening team capability and operational stability.
• Collaborated with internal stakeholders to enhance control frameworks, reporting accuracy, and audit preparedness.

Process Lead:

• Supervised daily proxy voting and corporate action operations, ensuring timely execution, accuracy, and adherence to SLAs.
• Acted as a key escalation point for client queries and operational issues, strengthening stakeholder confidence and service delivery.
• Drove workflow improvements and productivity initiatives, delivering a 15% increase in team efficiency.
• Supported automation, documentation, and continuous improvement initiatives to enhance operational consistency.

Senior Process Analyst:

• Coordinated proxy operations across global markets, ensuring accurate vote execution and deadline compliance during peak cycles.
• Contributed to process redesign and reporting enhancements, improving data accuracy and operational visibility.
• Mentored new analysts, supporting onboarding, knowledge transfer, and performance ramp-up.
• Recognized for consistent delivery, analytical support, and reliability in high-volume environments.

Process Analyst:

• Executed mandatory and voluntary corporate actions and proxy voting activities with high accuracy and compliance to internal and regulatory standards.
• Performed data analysis and discrepancy resolution, contributing to improved audit scores and reduced error rates.
• Supported process documentation, transitions, and operational best practices across teams.
• Recognized for accuracy, process discipline, and dependable performance during critical operational periods.

KEY ACHIEVEMENTS:
Operational Excellence, Governance and Transformation

• Delivered large-scale global process transitions, ensuring seamless knowledge transfer, operational continuity, and timely stabilization.
• Played a lead role in SSAE-18 and corporate audit readiness, partnering with audit teams to strengthen compliance outcomes.
• Implemented automation and workflow enhancements that reduced processing time by up to 20% and improved scalability.
• Improved accuracy, efficiency, and client satisfaction through structured root cause analysis and continuous improvement initiatives.
• Earned multiple recognitions for operational excellence, governance improvements, and service delivery impact.