Mohammed Tousif Uddin

Career Progression:
Process Manager (Sep 2023 – Jan 2025)
Associate Process Manager (Apr 2019 – Aug 2023)
Process Lead (Apr 2015 – Mar 2019)
Senior Process Analyst (Apr 2012 – Mar 2015)
Process Analyst (Jun 2010 – Mar 2012)

Process Manager:

• Led end-to-end operations across multiple international markets, overseeing Global Proxy Services, proxy-focused corporate actions, asset servicing, corporate governance, and shareholder & investor services while ensuring regulatory compliance, 99.9% SLA adherence and operational excellence.

• Managed high-volume operations supporting shareholder and proxy events across 100+ global markets, processing over 1 million annual transactions while meeting critical market deadlines.

• Led and developed a team of 15 analysts, driving service delivery excellence, accountability, and high performance in a fast- paced, time-sensitive environment.

• Managed client queries, operational escalations, and stakeholder communications, partnering with custodians, internal teams, and external vendors to ensure timely issue resolution and superior client service.

• Managed Power of Attorney (POA) activities and EDI vendor governance, overseeing SLA performance, service reviews, operational readiness, and issue resolution.

• Oversaw record-date entitlement controls, reconciliations, over-voting exception management, and SWIFT MT & MX messaging (ISO 15022 & ISO 20022) to ensure processing accuracy and operational integrity.

• Led UiPath-enabled automation, workflow optimization, and continuous process improvements, delivering 15–20% productivity gains and reduced turnaround times.

• Strengthened governance, operational controls, audit readiness, and risk management in partnership with Risk & Compliance teams, contributing to zero audit findings for two consecutive years.

• Prepared operational reports, monitored KPIs and SLAs, and led global process transitions and platform implementations, reducing stabilization timelines by 30%.