Summary
Overview
Work History
Education
Skills
Key Achievements
Certification
Timeline
Hi, I’m

Mohammed Tousif Uddin

Process Manager
Hyderabad,TG
Mohammed Tousif Uddin

Summary

Experienced and results-driven professional with 14 years of expertise in operations management and process optimization. Proven track record of developing and implementing successful strategies that improve performance, drive efficiency, and elevate service quality. Adept at leveraging data analytics to foster continuous improvement and enhance operational workflows. A strong team player with a focus on collaboration and achieving high-impact results,while also excelling in independent roles. Aiming to leverage my expertise in project management and operational efficiency to support and grow high-performing teams, delivering outstanding value and operational excellence.

Overview

15
years of professional experience
3
Certifications

Work History

Broadridge Financial Solutions Pvt. Ltd
Hyderabad, Telangana

Process Manager
06.2010 - 01.2025

Job overview

• Led the Global Proxy Voting Process to ensure adherence to regulatory compliance and drive operational efficiency.

• Implemented process improvement initiatives, resulting in a 10% reduction in operational costs.

• Led cross-functional projects to streamline operations through automation and system integration.

• Identified inefficiencies in process workflows and implemented targeted improvements to enhance productivity.

• Conducted root cause analysis and implemented corrective actions to resolve complex process issues, resulting in a10% reduction in error rates.

• Monitored and analyzed performance metrics, leading to the identification of areas for continuous improvement.

• Ensured strict adherence to industry standards, policies, and regulatory requirements.

• Collaborated with stakeholders to develop solutions that addressed customer requirements and aligned with internal goals.

• Fostered a collaborative culture by encouraging transparent communication and shared ideas among team members.

• Adapted corporate processes swiftly in response to shifts in the market, ensuring agility and competitiveness.

• Conducted regular assessments of workflows and recommended optimization strategies to senior management, leading to a 10% increase in overall productivity.

Education

Osmania University
Hyderabad

Bachelor of Science from Computer Science
04.2001

Skills

Leadership & Team Development, Process Optimization & Automation, Operational Excellence & Strategy, Stakeholder Engagement & Collaboration, Root Cause Analysis & Problem-Solving, Performance Metrics & Continuous Improvement, Regulatory Compliance & Risk Management, Customer-Centric Service Delivery

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Key Achievements

PROJECTS - Global Process Transition Management (US to India):

Led the Indian team in successfully receiving and integrating process knowledge during the virtual transition of a 10-member team process from the US to India.

• Collaborated with the US counterparts to clarify requirements, document processes, and ensure accurate knowledge transfer.

• Facilitated team readiness by organizing internal training, addressing knowledge gaps, and aligning with project milestones.

• Ensured a smooth transition by managing stakeholder expectations and achieving process stabilization within the set timeline.

CAREER HIGHLIGHTS:

• Expertise in fostering cross-functional collaboration to achieve organizational objectives.

• Proven track record in addressing and resolving client inquiries, enhancing customer satisfaction.

• Proactively researched and introduced emerging technologies to optimize workflows.

• Reduced manual efforts by implementing automation, increasing efficiency by 10%.

• Consistently exceeded KPIs by leveraging innovative approaches to problem-solving and process improvement.

• Awarded 3rd place in poster design competition (displayed on office premises), earned perfect 100/100 in GPTW survey (featured on desktop wallpaper), and received Wall of Fame/Star Performer recognitions.

Certification

Quality Management Systems (QMS) Internal Auditor (ISO 9001:2015) – BSI Training Academy

Timeline

Leading People: Advanced Leadership Program – Broadridge

01-2024

Leading People: Foundation Leadership Program – Broadridge

01-2023

Quality Management Systems (QMS) Internal Auditor (ISO 9001:2015) – BSI Training Academy

01-2022

Process Manager

Broadridge Financial Solutions Pvt. Ltd
06.2010 - 01.2025

Osmania University

Bachelor of Science from Computer Science
04.2001

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Mohammed Tousif UddinProcess Manager