Angela Rahman
Fraud Risk Team Leader
Hyderabad,TG
Summary
Experienced professional with 7.5 years of expertise in customer service, operations, anti-money laundering (AML), and fraud risk detection. Proven skills in training new hires, improving compliance, and enhancing process efficiency. Strong leadership in risk management and fraud investigations with a track record of delivering measurable improvements.
Overview
7
7
years of professional experience
Work History
Fraud Risk Team Leader
Standard Chartered Bank
11.2022 - 07.2024
- Identified and resolved control deficiencies in banking processes, achieving a 32% improvement in system efficiency.
- Led cross-functional collaboration to strengthen fraud detection and claims operations.
- Provided subject matter expertise and mentorship to junior staff in handling complex fraud cases.
- Enhanced overall team performance and operational effectiveness across departments.
AML Transaction Monitoring Specialist
Standard Chartered Bank
09.2021 - 10.2022
- Conducted in-depth investigations of suspicious transactions to detect potential money-laundering activities.
- Analyzed transaction patterns and client behaviors to identify unusual or illicit financial activities.
- Collaborated with compliance and legal teams to ensure AML regulatory adherence.
- Developed training materials on AML processes, improving new-hire performance by 25%.
Account and Cards Client Care & Escalation Officer
Standard Chartered Bank
03.2017 - 09.2021
- Handled client queries for domestic and NRI credit card customers with high resolution rates.
- Cleared 52% of backlog cases independently, significantly improving client satisfaction.
- Supported escalation management, improving turnaround time on critical cases.
- Participated in application testing for new process launches and system updates.
Education
BBA - Marketing
Scottish Church College
Kolkata 04.2001 -
Skills
Compliance: KYC, CDD, SAR Filing
Risk Management & Fraud Detection
Transaction Monitoring & Case Management
Data Analysis & Workflow Optimization
Process Improvement & Risk Mitigation
Leadership & Team Mentoring
Account Reconciliation & Client Management
Timeline
Fraud Risk Team Leader
Standard Chartered Bank
11.2022 - 07.2024
AML Transaction Monitoring Specialist
Standard Chartered Bank
09.2021 - 10.2022
Account and Cards Client Care & Escalation Officer
Standard Chartered Bank
03.2017 - 09.2021
BBA - Marketing
Scottish Church College
04.2001 -