Summary
Overview
Work History
Education
Skills
Timeline
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Angela Rahman

Fraud Risk Team Leader
Hyderabad,TG

Summary

Experienced professional with 7.5 years of expertise in customer service, operations, anti-money laundering (AML), and fraud risk detection. Proven skills in training new hires, improving compliance, and enhancing process efficiency. Strong leadership in risk management and fraud investigations with a track record of delivering measurable improvements.

Overview

7
7
years of professional experience

Work History

Fraud Risk Team Leader

Standard Chartered Bank
11.2022 - 07.2024
  • Identified and resolved control deficiencies in banking processes, achieving a 32% improvement in system efficiency.
  • Led cross-functional collaboration to strengthen fraud detection and claims operations.
  • Provided subject matter expertise and mentorship to junior staff in handling complex fraud cases.
  • Enhanced overall team performance and operational effectiveness across departments.

AML Transaction Monitoring Specialist

Standard Chartered Bank
09.2021 - 10.2022
  • Conducted in-depth investigations of suspicious transactions to detect potential money-laundering activities.
  • Analyzed transaction patterns and client behaviors to identify unusual or illicit financial activities.
  • Collaborated with compliance and legal teams to ensure AML regulatory adherence.
  • Developed training materials on AML processes, improving new-hire performance by 25%.

Account and Cards Client Care & Escalation Officer

Standard Chartered Bank
03.2017 - 09.2021
  • Handled client queries for domestic and NRI credit card customers with high resolution rates.
  • Cleared 52% of backlog cases independently, significantly improving client satisfaction.
  • Supported escalation management, improving turnaround time on critical cases.
  • Participated in application testing for new process launches and system updates.

Education

BBA - Marketing

Scottish Church College
Kolkata
04.2001 -

Skills

Compliance: KYC, CDD, SAR Filing

Timeline

Fraud Risk Team Leader

Standard Chartered Bank
11.2022 - 07.2024

AML Transaction Monitoring Specialist

Standard Chartered Bank
09.2021 - 10.2022

Account and Cards Client Care & Escalation Officer

Standard Chartered Bank
03.2017 - 09.2021

BBA - Marketing

Scottish Church College
04.2001 -
Angela RahmanFraud Risk Team Leader