Mohammed Yakub Pasha
Hyderabad
Summary
Objective :- Organized financial professional aiming to fulfill Personal Banker role within dynamic team. Driven to bring value through extended knowledge of financial products, services and branch operations. Dynamic and attentive personal banker specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.
Overview
5
5
years of professional experience
Work History
Customer Relationship Support
Barclays
Pune
01.2023 - 10.2024
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Monitored accuracy of customer information in system.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Verified customer identity and reviewed documentation for accuracy.
Senior Relationship Manager
whitehatjr
hyderabad
07.2020 - 03.2022
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and member management team with related direct reports and helping with script writing and content management.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans. Managed over 75 customer calls per day. with valid 99% resolution on customer queries
- Identified procedure or process changes required to improve performance and productivity.
- Reviewed operations reports to understand numbers and trends.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Business Development Associate
BYJUS
hyderabad
01.2020 - 05.2020
- Developed new business by networking with prospects and valuable customers
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Educated customers on promotions to enhance sales.
- Expanded client base by identifying and pursuing new business opportunities and building strong relationships with potential clients.
- Increased company revenue by actively promoting products and services to prospective customers through cold calling, networking, and presentations.
- Engaged with customers to build business relationships.
- Set and achieved company defined sales goals.
Education
Bachelor's of Arts - Mass media & communications
Presidency College Banglore
High School Diploma -
Devi College
SSC
Don Bosco High School
Skills
- P>English
- Hindi
- Public relations
- Sales
- Urdu
- P>Operations management
- P>Content writing
- P>Telugu
Additional Information
- SSC 78% Achievements & Awards , First one to get selected for the Gktoday app from the college. Working for them nearly three months in mains writings for Upsc. it was very good learning experience. Two years chess championship in the presidency college Bangalore. Captain for the college cricket team which stood 2nd in Bangalore inter-college tournament.
Timeline
Customer Relationship Support
Barclays
01.2023 - 10.2024
Senior Relationship Manager
whitehatjr
07.2020 - 03.2022
Business Development Associate
BYJUS
01.2020 - 05.2020
Bachelor's of Arts - Mass media & communications
Presidency College Banglore
High School Diploma -
Devi College
SSC
Don Bosco High School
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