Job Search Status
Open to workDesired Job Title
Senior Consultant - HRSenior IT AnalystCustomer Relations ManagerWork Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridLocation: Hyderabad, TS
Open to relocation: Yes
Open To Work
Mohammed Yakub Pasha
Hyderabad
Work Preference
Summary
Technology analyst and IT systems professional with experience in systems analysis, software development, and project management. Improve system efficiency and streamline processes through data-driven problem solving. Translate business requirements into technical solutions and support cross-functional delivery.
Overview
7
7
years of professional experience
Work History
Senior Analyst
Merative
Hyderabad
01.2025 - Current
- Created detailed reports on system status, highlighting issues and opportunities identified during analysis to inform decision-making.
- Collaborated with cross-functional teams to design technical solutions.
- Developed and implemented technical solutions to ensure maximum performance of systems.
- Provided technical expertise to assist teams in problem-solving. and recommendations to assess data analytics and bolster information management.
- Provided guidance on integration strategies between legacy systems and newer technologies.
- Managed software updates and ensured compliance with regulations.
- Ensured compliance with industry regulations and standards through regular audits of the IT infrastructure.
- Implemented security measures such as firewalls, encryption protocols, and authentication policies.
- Collaborated with IT teams to implement new tools and technologies that enhanced system capabilities.
- Performed troubleshooting and maintenance on existing systems and applications.
- Provided technical support for software applications, hardware components, and networks.
- Led training sessions for junior analysts on best practices.
Analyst
Barclays
Pune
01.2023 - 10.2024
- Provided technical support for software and hardware issues to end-users.
- Documented support interactions in the ticketing system for future reference.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Monitored system performance and reported issues to senior management promptly.
- Provided technical support to users via phone, email, and chat.
- Assisted in developing user guides and training materials for customers.
- Installed, configured, tested, maintained, monitored, and troubleshoot operating systems, application software, hardware devices, printers, and scanners.
Senior Executive
whitehatjr
hyderabad
07.2020 - 03.2022
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and member management team with related direct reports and helping with script writing and content management.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans. Managed over 75 customer calls per day. with valid 99% resolution on customer queries
- Identified procedure or process changes required to improve performance and productivity.
- Reviewed operations reports to understand numbers and trends.
Business Development Associate
BYJUS
hyderabad
01.2020 - 05.2020
- Developed new business by networking with prospects and valuable customers
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Educated customers on promotions to enhance sales.
Education
Bachelor's of Arts - Mass media & communications
Presidency College Banglore
BENGULURU06-2019
High School Diploma -
Devi College
Warangal, TG05-2016
SSC
Don Bosco High School
Warangal, TG05-2013
Skills
- Regulatory compliance
- Troubleshooting
- Process optimization
- Effective communication
- Customer relationship management
- English
- Technical support
- Incident management
- ITIL process management
Additional Information
- SSC 78% Achievements & Awards , First one to get selected for the Gktoday app from the college. Working for them nearly three months in mains writings for Upsc. it was very good learning experience. Two years chess championship in the presidency college Bangalore. Captain for the college cricket team which stood 2nd in Bangalore inter-college tournament.
Personal Information
Title: Analyst
Timeline
Senior Analyst
Merative
01.2025 - Current
Analyst
Barclays
01.2023 - 10.2024
Senior Executive
whitehatjr
07.2020 - 03.2022
Business Development Associate
BYJUS
01.2020 - 05.2020
Bachelor's of Arts - Mass media & communications
Presidency College Banglore
High School Diploma -
Devi College
SSC
Don Bosco High School