Mohammed Yaseen
Bangalore
Summary
Operations Manager with extensive experience at VFS GLOBAL SERVICES, specializing in strategic decision-making and client relationship management. Proven ability to enhance service quality and operational efficiency through effective document quality assessment and proactive customer engagement. Committed to fostering high satisfaction levels and building strong business relationships.
Overview
19
19
years of professional experience
Work History
Operations Manager
VFS GLOBAL SERVICES
BANGALORE
07.2023 - Current
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Maintain Strong Relationships: Foster and maintain strong relationships with all missions in your region or country.
• Monthly Meetings: Schedule monthly meetings with all Consuls General (CGs) and report the Minutes of Meeting (MoM) to the AMT team the same day.
• Document Mission Exceptions: Ensure all mission exceptions are documented and updated per SOPs. For verbal requests, send a follow-up email for proper record-keeping.
• Immediate Reporting: Immediately report changes related to CGs or ambassadors to the AMT team
Customer Acquisition Manager cum Travel & Tourism Trainer
Frankfinn Institute of Airhostess Training
Bangalore
11.2016 - Current
- Good Knowledge of GDS/CRS Amadeus
- Well versed with Amadeus Entries of International Ticketing, Hotel & Travel Packages
- Must Know basic travel terminology and travel geography
- Familiarization with Foreign currency exchange procedures, Cargo Handling & Airport ground handling procedures
- Knowledge of various organizations related to Travel industry
- Experience in International Travel Process
- Excellent Knowledge of any GDS (Galileo, Amadeus)
- Ability to think quickly and resolve Q&A of new joiners
- Excellent communication and language skills in English and Hindi
- Self-driven, ability to take initiative and decision-making ability
- Able to constantly learn new skills, drive learning modules, ability to train leadership staff as well
- Resolved problems, improved operations and provided exceptional service
- Carried out day-to-day duties accurately and efficiently
- Strong customer focus
Senior Travel Consultant
ARIHANT TRAVEL AND HOLIDAYS
03.2015 - 11.2016
- Book domestic and international reservations for air travel
- Coordinates with tour operators and travel agencies regarding tour package choices; bargains with them to get the most affordable rates
- Aid clients with reservations, transfers, changes, and cancellations
- Ensures that the travel goes smoothly by making all necessary preparations
- Keeps track of the customers while on travel and provides assistance as the need arises
- Monitor and sort global distribution system (GDS) queues (or similar program) to maintain quality control
- Dealt with passenger enquiries about flight departures and arrivals
Faculty
PATRICK ACADEMY
03.2015 - 11.2016
- Plan and execute subject matter to the student by using variety of modern teaching aids like mobile apps, power point presentations and making student aware of the subject
- Motivating and Implementing strategies to engage students in active learning
- Incorporating learning modality principles into classroom
Senior Travel Consultant
YATRA ONLINE PVT LTD
01.2009 - 02.2015
- Read coded data on tickets to ascertain destination, mark tickets, and assigned boarding passes
- Took care of people with special needs, and unaccompanied children
- Helped passengers through immigration and customs, and escorted passengers who have night flight connections
- Monitored and communicated airline schedule changes and flight cancellations
Customer Service Agent- Ground Operations
JET LITE PVT LTD
08.2010 - 06.2013
- Greeting and welcoming passengers, and responding to questions
- Checking in baggage
- Making reservations
- Selling airline tickets
- Stocking aircraft with refreshments
- Cleaning aircraft after flights
- Assisting disabled passengers and those with small children
- Providing information to passengers
Officer Airport Services
AIR SAHARA
09.2005 - 06.2007
- Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas
- Operate ground service equipment
- Provide proper handling of baggage requiring special care
- Responsible for aircraft security searches and commissary security searches as required
- Ensure ramp areas are safe and ground service equipment is properly maintained
- Follow safety regulations, which include the proper use of ground service equipment and wearing proper safety items
- Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, pushback tractors, deicers, etc
Education
Bachelors - Commerce
Bangalore University
Bangalore01.2010
IATA FOUNDATION COURSE -
Kuoni Academy, Amadeus Institute
Soft skill training Course -
ICBI
MBA - Travel & Tourism
Alagappa University
Skills
- New Customer Engagement
- Call Record Management
- Document Quality Assessment
- Document Preparation
- Client Relationship Management
- Self-Motivated Professional
- Customer-Centric Approach
- Document Management
- Strategic Decision-Making
- Quality Management Systems
- Employee Training
Accomplishments
- Top Seller TTV for the month of November 2011 from domestic package-retail south.
- Hot shot for the month of January 2012- Top seller international flights-TTV&GOP.
Timeline
Operations Manager
VFS GLOBAL SERVICES
07.2023 - Current
Customer Acquisition Manager cum Travel & Tourism Trainer
Frankfinn Institute of Airhostess Training
11.2016 - Current
Senior Travel Consultant
ARIHANT TRAVEL AND HOLIDAYS
03.2015 - 11.2016
Faculty
PATRICK ACADEMY
03.2015 - 11.2016
Customer Service Agent- Ground Operations
JET LITE PVT LTD
08.2010 - 06.2013
Senior Travel Consultant
YATRA ONLINE PVT LTD
01.2009 - 02.2015
Officer Airport Services
AIR SAHARA
09.2005 - 06.2007
Bachelors - Commerce
Bangalore University
IATA FOUNDATION COURSE -
Kuoni Academy, Amadeus Institute
Soft skill training Course -
ICBI
MBA - Travel & Tourism
Alagappa University
Languages
English
Kannada
Hindi
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