Mohammed Yaser
Hyderabad
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Concession Supervisor
Amazon
10.2021 - 01.2022
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Communicated with customers to identify needs and expectations.
- Took ownership of customers issues to follow problems through to resolution.
Customer Service Executive
Amazon
09.2022 - 10.2023
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
Education
BBA - Business Administration And Management
Osmania University
Hyderbad 04.2001 -
AZRA PUBLIC SCHOOL
Hyderabad, IndiaSkills
Customer Relationship Management
Customer Needs Assessment
Payment Management
Account Management
Company Policy Adherence
Timeline
Customer Service Executive
Amazon
09.2022 - 10.2023
Concession Supervisor
Amazon
10.2021 - 01.2022
BBA - Business Administration And Management
Osmania University
04.2001 -
AZRA PUBLIC SCHOOL