Mohammed Zaheer
Vellore
Summary
Dynamic restaurant manager with a track record of success at Al-Daaz Foods Pvt Ltd, specializing in team leadership and customer service. Expertise in food and beverage management drives sales growth through effective upselling strategies. Focus on quality control ensures exceptional guest experiences and operational efficiency.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
AL-DAAZ Foods Pvt Ltd
Bengaluru
08.2023 - 08.2025
- Oversaw daily restaurant operations to ensure seamless service delivery and enhance guest satisfaction.
- Lead, train, and motivate a team of service and kitchen staff to maintain consistent performance and productivity.
- Implement quality control measures for food, hygiene, and customer service standards.
- Handled guest relations, managed reservations, and resolved complaints to improve overall dining experience.
- Monitor sales performance, execute upselling strategies, and support business growth through effective team coordination.
Customer Service Associate - QSR
Third Wave Coffee
Bengaluru
03.2023 - 07.2023
- Facilitated customer engagement and drove sales through product knowledge and personalized service.
- Provided high-quality service in fast-paced quick-service restaurant, enhancing customer satisfaction.
- Prepared and served food and beverages while maintaining cleanliness and operational efficiency.
- Maintained compliance with hygiene and safety protocols to ensure a safe dining environment.
Front Office Associate
Conrad Bengaluru
Bengaluru
01.2022 - 03.2023
- Managed guest check-ins and check-outs, provided concierge support, and created welcoming first impressions that enhanced guest experience.
- Addressed guest inquiries and special requests with professionalism, ensuring timely and effective resolutions.
- Maintained accurate records and facilitated communication between departments, contributing to improved guest satisfaction.
- Uphold brand standards through attention to detail and service excellence.
Education
Swiss Tourism Hotel Management - Vellore
Allied Health Institute
Vellore 01-2021
SSLC & Higher Secondary - Vellore
Bharath Matric Higher Secondary School
Vellore01-2018
Skills
- Front office operations
- Beverage management
- Event execution
- Budget management
- Quality standards
- Compliance
- Marketing and sales
- Staff coordination
- Team leadership
- Customer service excellence
Languages
- English
- Malayalam
- Tamil
- Hindi
Timeline
Restaurant Manager
AL-DAAZ Foods Pvt Ltd
08.2023 - 08.2025
Customer Service Associate - QSR
Third Wave Coffee
03.2023 - 07.2023
Front Office Associate
Conrad Bengaluru
01.2022 - 03.2023
Swiss Tourism Hotel Management - Vellore
Allied Health Institute
SSLC & Higher Secondary - Vellore
Bharath Matric Higher Secondary School