Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mohammed Zaib Khan

Client care specialist
Bangalore

Summary

Motivated professional with a BBA in HR Management and experience in client support and issue resolution. Seeking an Associate Manager role in the travel industry to apply my problem-solving skills and deliver exceptional service while contributing to organizational success.

Talented Client Care Specialist bringing a collaborative and growth-driven approach. Ambitious sales and service professional with strengths in time management, communication, and negotiation.

Intelligent and team-driven Client Care Specialist successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced, demanding environments.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Client care specialist

Greenway Health
03.2023 - Current
  • Resolved client issues with EHR software by identifying and fixing bugs, ensuring client satisfaction
  • Created custom reports, assisted with claim resolutions, and addressed scheduling and payment posting issues.
  • Correcting the claims, reprocessing, and resubmitting the claims
  • Understand the client’s query and provide hassle-free technical support to ensure they can use the software effectively.
  • Interacted with team members across departments to research and resolve customer issues.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Managed daily customer calls and consistently resolved queries with a 98% customer satisfaction rate.
  • Reduced average call resolution time by 20% by implementing a new escalation procedure.

Process Analyst

Gallagher
01.2022 - 01.2023
  • Verified and corrected insurance forms, filled and submitted claim forms, and audited associates claim forms for accuracy.
  • Created custom reports as per client requirements and provided feedback to associates to prevent recurring errors.
  • Conducted walk-through demonstrations of proposed process changes.
  • Produced documentation outlining process improvement solutions.
  • Provided performance feedback to over 30 associates, resulting in a 40% drop in repeat claim errors within three months.


Executive - Operations

STARTEK
01.2022 - 01.2022
  • Managing sales and product inquiry by explaining the offers and benefits available on the Amazon website
  • Giving feedback to associates according to their performance for process development.
  • Identifying and ensuring timely renewal of the client’s insurance policy.
  • Conducting meetings on the process updates on a weekly basis.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Managed an average of 80+ sales and product inquiries daily, effectively explaining Amazon offers and benefits, contributing to a 15% increase in customer conversions.


Education

BBA - Human Resources

University of Mysuru
Mysore
03.2017 - 05.2021

Skills

Microsoft Excel (Basic - Advance)

Certification

Advance Excel Training Program

Timeline

Advance Excel Training Program

03-2024

Client care specialist

Greenway Health
03.2023 - Current

Process Analyst

Gallagher
01.2022 - 01.2023

Executive - Operations

STARTEK
01.2022 - 01.2022

BBA - Human Resources

University of Mysuru
03.2017 - 05.2021

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Mohammed Zaib KhanClient care specialist