Product Management Intern
- Mapped end-to-end order-fulfillment workflow, identifying data breakdowns causing manual workarounds.
- Expanded WMS pain point log from 9 to 20 documented friction points across inventory and vendor management.
- Conducted eight structured stakeholder interviews to uncover mental models impacting WMS adoption.
- Executed a live 5-why root-cause analysis on stockout event, tracing failure to GRN data mismatch.
- Quantified dead-stock and shrinkage exposure, proposing corrective WMS features to enhance performance.
- Generated 11 data-driven product improvement ideas, each with defined user success metrics.
- Collaborated with floor associates to prototype a smart dock board, reducing supervisor coordination time.
