Summary
Overview
Work History
Education
Skills
Timeline
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MOHAMMED ZAKIR

MOHAMMED ZAKIR

Hyderabad

Summary

To utilize my technical, organizational, and problem-solving skills in providing IT support and customer service, ensuring smooth operations and high customer satisfaction in a professional environment.

Overview

5
5
years of professional experience

Work History

IT Support

High School
Hyderabad
10.2023 - Current
  • Provided technical support for staff and students across hardware, software, and network related issues.
  • Maintained computer labs, projectors, and Wi-Fi infrastructure.
  • Resolved user issues related to accounts, connectivity, and applications.
  • Supported e-learning platforms and managed basic system maintenance.
  • Documented incidents and ensured timely resolution of requests.
  • Assisted faculty in technology integration within classroom settings.

e-Support Officer (Sales Executive)

Intouch CX
Hyderabad
07.2020 - 10.2023
  • Handled customer queries via web chat and social media.
  • Guided customers through the order placement process and ensured satisfaction.
  • Resolved product-related issues and escalated as required.
  • Collected customer feedback for continuous service improvement.
  • Delivered consistent and professional customer service.

Education

M.B.A -

PGRRCDE, Osmania University
Hyderabad

B. Com - Computers

Osmania University
Hyderabad

Skills

  • Technical troubleshooting
  • Customer service and communication
  • IT hardware and software support

Timeline

IT Support

High School
10.2023 - Current

e-Support Officer (Sales Executive)

Intouch CX
07.2020 - 10.2023

M.B.A -

PGRRCDE, Osmania University

B. Com - Computers

Osmania University

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MOHAMMED ZAKIR