MOHAMMED ZAKIR
Hyderabad
Summary
To utilize my technical, organizational, and problem-solving skills in providing IT support and customer service, ensuring smooth operations and high customer satisfaction in a professional environment.
Overview
5
5
years of professional experience
Work History
IT Support
High School
Hyderabad
10.2023 - Current
- Provided technical support for staff and students across hardware, software, and network related issues.
- Maintained computer labs, projectors, and Wi-Fi infrastructure.
- Resolved user issues related to accounts, connectivity, and applications.
- Supported e-learning platforms and managed basic system maintenance.
- Documented incidents and ensured timely resolution of requests.
- Assisted faculty in technology integration within classroom settings.
e-Support Officer (Sales Executive)
Intouch CX
Hyderabad
07.2020 - 10.2023
- Handled customer queries via web chat and social media.
- Guided customers through the order placement process and ensured satisfaction.
- Resolved product-related issues and escalated as required.
- Collected customer feedback for continuous service improvement.
- Delivered consistent and professional customer service.
Education
M.B.A -
PGRRCDE, Osmania University
HyderabadB. Com - Computers
Osmania University
HyderabadSkills
- Technical troubleshooting
- Customer service and communication
- IT hardware and software support
Timeline
IT Support
High School
10.2023 - Current
e-Support Officer (Sales Executive)
Intouch CX
07.2020 - 10.2023
M.B.A -
PGRRCDE, Osmania University
B. Com - Computers
Osmania University