Mohammed Zakriya
Inside Sales Representative
Bengaluru,TG
Summary
Proven track record at Dell Technologies, enhancing customer satisfaction and exceeding sales quotas through expert relationship building and B2B sales strategies. Achieved a 25% revenue increase by leveraging rapport building and sales presentations skills. Specializes in account acquisition and maintaining detailed client records for sustained success.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative 3
Dell Technologies
03.2019 - Current
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used Saleswork software to maintain detailed contact logs and account records.
- Exceeded Quaterly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Set up new accounts, established customer credit and set up payment methods.
- Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
Inside Sales Representative 2
Dell Technologies
06.2016 - 03.2019
- • Part of the core distribution team for Personal Computers.
• Handled C level clients for the same business and maintained good business relations with them and thus contributed to Overall sales for Dell. POC for alliance partners. - Answered customers' questions regarding products, prices, and availability.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Inside Sales Representative 1
Dell Technologies
09.2014 - 06.2016
- Part of Dell online sales team which include inbound calling and chat.
- Actively participated in training of new hires.
- Improved revenues by 25% during this period and higher margin by cross-selling and up-selling.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Education
B.com -
RBANMS
Bengaluru, India 04.2001 -
Skills
Relationship Building
Sales Presentations
B2B Sales
Rapport Building
Account Acquisition
Accomplishments
- Outstanding performance award received from Senior Vice President.
- Certificate of Appreciation for exemplary performance towards achieving highest customer downloads in a quarter.
- Certificate of Appreciation for exemplary performance towards achieving highest revenue in a quarter.
Timeline
Inside Sales Representative 3
Dell Technologies
03.2019 - Current
Inside Sales Representative 2
Dell Technologies
06.2016 - 03.2019
Inside Sales Representative 1
Dell Technologies
09.2014 - 06.2016
B.com -
RBANMS
04.2001 -
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