Microsoft Office
Mohammed Zanafar
General Manager
Dubai
Summary
Focused General Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
6
6
Languages
Work History
General Manager of Projects
Zatco
Ernakulam
07.2019 - Current
- Developed and initiated projects, managed costs and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Planned, designed and scheduled phases for large projects.
- Led project teams through design, construction and launch process.
General Manager of Operations
RAK Paints
Ernakulam
07.2014 - 09.2018
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Partnered with vendors and suppliers to effectively manage and budget.
Sales Manager
Al Mazrouel Trading Services
Ajman
05.2010 - 03.2013
- Used vendor expertise to deliver educational content to sales team.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Researched competitors' activities and products to uncover new trends
Assistant Marketing Manager
Desert Group
Dubai
06.2006 - 08.2010
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Oversaw and adhered to communications department budget.
- Grew new business connections by strategically networking with industry experts.
- Met and exceeded sales and growth goals by maintaining relationships with both customers and vendors.
- Briefed senior executives on monthly projections, product launches and other marketing plans.
Store Manager
Dubai garden Center
Dubai
12.2004 - 08.2008
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Completed point of sale opening and closing procedures.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control and store opening and closing procedures.
Store in Charge
Dubai Garden Center
Dubai
10.2003 - 11.2004
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Carried out day-to-day duties accurately and efficiently.
- Used Microsoft Word and other software tools to create documents and other communications.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Identified issues, analyzed information and provided solutions to problems.
Sales and Operations Manager /Entertainment Events Manager
Prime Time Unlimited
Ernakulam
02.1999 - 01.2003
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Managed administrative logistics of events planning, event booking and event promotions.
- Coordinated florists, photographers and musicians during for events.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved problems, improved operations and provided exceptional service.
Education
Diploma - Hotel Management
Indian Institute of Management Studies
05.1997 - 01.1998
Post Graduate Diploma in Computer Application - Computer Application
Prism Technologies
Cochin 04.1994 - 06.1995
Bachelor of Arts - Political Science
University of Calicut
Calicut 04.1991 - 04.1994
Skills
Project planning and development
Accomplishments
- Resolved product issue through consumer testing.
- was awarded employee of the year award in 2007
Software
Timeline
General Manager of Projects
Zatco
07.2019 - Current
General Manager of Operations
RAK Paints
07.2014 - 09.2018
Sales Manager
Al Mazrouel Trading Services
05.2010 - 03.2013
Assistant Marketing Manager
Desert Group
06.2006 - 08.2010
Store Manager
Dubai garden Center
12.2004 - 08.2008
Store in Charge
Dubai Garden Center
10.2003 - 11.2004
Sales and Operations Manager /Entertainment Events Manager
Prime Time Unlimited
02.1999 - 01.2003
Diploma - Hotel Management
Indian Institute of Management Studies
05.1997 - 01.1998
Post Graduate Diploma in Computer Application - Computer Application
Prism Technologies
04.1994 - 06.1995
Bachelor of Arts - Political Science
University of Calicut
04.1991 - 04.1994
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