Mohammed Zuhair Pasha
Bangalore,KA
Summary
Results-driven Quality Analyst with a proven track record at Wyzmindz Solutions, leveraging MS Excel proficiency and strong communication skills to enhance audit compliance and drive process improvements. Successfully identified process gaps, implemented corrective actions that elevated product quality and customer satisfaction. Passionate about delivering exceptional service and fostering team collaboration.
Positive, collaborative, and detail-focused individual with strong foundation in quality analysis principles and keen eye for identifying process improvements. Well-versed in industry standards and methodologies, with practical knowledge of data analysis and software testing tools. Dedicated to contributing to team success and enhancing product quality through rigorous testing and insightful feedback.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Quality Analyst
Wyzmindz Solutions Private Limited
01.2024 - Current
- - Conducted quality audits for inbound and outbound call teams to ensure compliance with company standards.
- - Audited sales calls for Kalyan Jewellers, verifying product accuracy and communication etiquette.
- - Maintained and analyzed QA reports to monitor agent performance and identify trends.
- - Implemented corrective actions to elevate product quality based on audit findings.
- - Facilitated huddles and feedback sessions to enforce quality protocols.
- - Collaborated with leaders and agents to improve customer satisfaction and process efficiency.
Customer Support Executive
Wyzmindz Solutions Private Limited
03.2023 - 01.2024
- - Handled inbound and outbound calls to address customer inquiries and resolve issues efficiently.
- - Managed email support and escalations, ensuring customer satisfaction.
Seller Support Associate
Aegis Customer Support Services Private Limited
09.2022 - 03.2023
- - Delivered customer service via calls, resolving queries on orders, deliveries, and returns.
- - Provided support on platform policies, database issues, and listing discrepancies.
- - Handled urgent seller concerns via phone and email.
Education
B.Com -
V.E.T First Grade College
08.2022
Skills
- - Root cause analysis
- - Report preparation
- - Performance monitoring and feedback
- - Process improvement and compliance
- - Proficiency in Excel and Google Sheets
- - Coaching and team huddles
Certification
- - Art of Effective Communication
- - 7QC Tools
- - Six Sigma Yellow Belt Certificate
- - n8n Yellow Belt Certification
Languages
Hindi
English
Kannada
Timeline
Quality Analyst
Wyzmindz Solutions Private Limited
01.2024 - Current
Customer Support Executive
Wyzmindz Solutions Private Limited
03.2023 - 01.2024
Seller Support Associate
Aegis Customer Support Services Private Limited
09.2022 - 03.2023
B.Com -
V.E.T First Grade College