Mohammed Aamil Shaikh
Mumbai
Summary
Competent professional with experienced in developing and implementing systems, procedures and policies. Familiar with financial and accounting software. Uses high-level interpersonal skills to collaborate with teammates.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Back Office Executive
3i Infotech BPO(Parimal Finance)
11.2022 - 01.2024
- Established and maintained back office system for storing new and existing client profiles.
- Assisted with customer complaint investigations and drafted responses and resolutions.
- Captured customer data on neo mahindra home finance.
- Strengthened traceability by developing organisation systems for company documents and records.
- Maintained thorough regulatory knowledge to ensure financial compliance across all operations.
- Organised and updated document management systems to improve audit and reference processes.
- Helped management teams develop policies and procedures to improve record management, confidentiality and security.
- Received, sorted and directed incoming mail to maintain good communication channels.
- Managed information on company databases for different organisational activities to track history and safeguard accurate information.
Operations Executive
Mahindra Finance
02.2024 - 07.2025
- Managed daily operations to ensure seamless departmental coordination.
- Effectively addressed and solved problems impacting business trajectory.
- Utilized data insights to detect areas for operational improvement.
- Executed strategic initiatives to enhance operational performance.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
- Streamlined operations by implementing efficient processes and procedures, increasing overall productivity.
Relationship Manager
Airtel
08.2025 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
Education
Bachelor of Commerce - Accounts
Dr Babasaheb Ambedkar College
Chembur 06.2018 - 05.2021
Skills
Database maintenance
Timeline
Relationship Manager
Airtel
08.2025 - Current
Operations Executive
Mahindra Finance
02.2024 - 07.2025
Back Office Executive
3i Infotech BPO(Parimal Finance)
11.2022 - 01.2024
Bachelor of Commerce - Accounts
Dr Babasaheb Ambedkar College
06.2018 - 05.2021
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