Mohammed Abdul Naveed
Hyderabad
Summary
Ambitious customer care executive with dedicated service contributing to company's growth and profitability. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Care Executive
Sutherland Global Service
08.2021 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
Sales Assistant
V5 Global Service
10.2020 - 06.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Skills
- Customer Support
- Excellent problem-solving abilities
- Call Center Operations
- Customer service background
- Well-organized
- Complaint Handling
- Customer Response
- Quality Assurance
- Customer Service
- Computer Skills
- Teamwork and Collaboration
- MS Office
Languages
Hindi
Upper intermediate (B2)
English
Upper intermediate (B2)
Timeline
Customer Care Executive
Sutherland Global Service
08.2021 - Current
Sales Assistant
V5 Global Service
10.2020 - 06.2021
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