MOHAMMED ABDUL RAZZAK
Hyderabad
Summary
Dynamic Process Developer with a proven track record at Genpact pvt ltd, specializing in process improvement and workflow optimization. Adept at leveraging data analysis and team leadership to enhance performance metrics, driving significant operational efficiencies. Committed to fostering cross-functional collaboration and ensuring regulatory compliance in all initiatives.
Skilled Process Developer, familiar with analyzing data, building models, and creating new processes. Expert at collaborating with internal and external parties, gathering information, and building components. Multifaceted, with vision and ingenuity, to devise and achieve global business planning and solutions.
Knowledgeable process developer with several years of experience, bringing a well-versed understanding of complex technical process generation and management tasks. Background documenting actions and expectations to conduct data-intensive forecasting. Resourceful compilation of technical documents and specifications, pulling from extensive knowledge of business and government mandates, architectural elements, and considerations. Intricate comprehension of major programming formats and APIs to support masterful process creation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Process Developer
Genpact pvt ltd
HYDERABAD
08.2018 - Current
- Resolved conflicts between different departments regarding implementation of new procedures.
- Communicated status updates and decisions to applicants in a timely manner.
- Created process documentation including flowcharts, SOPs, job aids and work instructions.
- Created prints according to customer specifications and laboratory protocols.
- Responded to inquiries from applicants and internal teams regarding processing status and decisions.
- Processed documents to maintain records and files.
Process Associate
Tech Mahindra
Hyderabad
06.2017 - 07.2018
- Audited company's legal documents to verify compliant policies and procedures.
- Determined consumer needs to provide products and services appealing to larger market.
- Identified potential risks associated with processes and recommended corrective actions.
- Implemented strategies to take advantage of new opportunities.
- Assessed company operations for compliance with safety standards.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained accurate records of all transactions related to processes in accordance with company guidelines.
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified needs of customers promptly and efficiently.
- Performed data entry tasks to update customer records and maintain accuracy of information.
- Worked closely with human resources to support employee management and organizational planning.
Customer Relationship Officer
Hindujah Global Solutions
Hyderabad
01.2018 - 06.2018
- Analyzed data from customer surveys to identify trends in customer needs and preferences.
- Strengthened customer retention by offering discount options.
- Led team meetings to discuss customer service achievements and challenges, promoting a culture of continuous improvement.
- Provided training sessions for new Customer Relationship Officers on best practices for interacting with customers.
- Conducted regular reviews of customer feedback, identified areas for improvement, and implemented changes accordingly.
- Responded promptly to all incoming calls, emails, letters, or other communications from customers.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Analyzed customer feedback data to identify opportunities for improvement in customer service delivery.
- Maintained detailed records of customer interactions, transactions, comments and complaints.
Sales /Assistant Store Manager
Al-Alaiwi Group of Electricals
Al-Khobar
01.2015 - 01.2016
- Replenished merchandise on shelves as needed throughout the day.
- Prepared merchandise for purchase or rental.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained cleanliness of the sales floor area at all times.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered store and merchandise questions and led customers to wanted items.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Bagged or packaged purchases and wrapped gifts.
- Described merchandise and explained use, operation and care.
- Handled returns and exchanges according to company policies.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
- Assisted customers with returns, exchanges and refunds.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Greeted customers to determine wants or needs.
Education
GRADUATION - B-TECH
ROYAL INSTITUTE OF TECHNOLOGY AND SCIENCE
HYDERABAD05-2012
INTERMEDIATE -
CHAITANYA JUNIOR COLLEGE
HYDERABAD05-2007
SCHOOLING -
ST.HILLS HIGH SCHOOL
HYDERABAD05-2005
Skills
- Process improvement
- Data analysis
- Workflow optimization
- Project management
- Automation tools
- Regulatory compliance
- Customer engagement
- Cross-functional collaboration
- Performance metrics
- Problem solving
- Team leadership
- Technical documentation
- Effective communication
- Lean six sigma
- Process development
Accomplishments
- Rewarded as Best Performer Frequently
- Achieved R&R Rewards and Recognitions Awards
- Awarded as Best Team Player
Languages
Urdu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Arabic
Beginner
A1
Certification
CERTIFIED IN
AWS
DEVOPS
PYTHON
LEAN SIX SIGMA
GENERATIVE AI
Timeline
Process Developer
Genpact pvt ltd
08.2018 - Current
Customer Relationship Officer
Hindujah Global Solutions
01.2018 - 06.2018
Process Associate
Tech Mahindra
06.2017 - 07.2018
Sales /Assistant Store Manager
Al-Alaiwi Group of Electricals
01.2015 - 01.2016
GRADUATION - B-TECH
ROYAL INSTITUTE OF TECHNOLOGY AND SCIENCE
INTERMEDIATE -
CHAITANYA JUNIOR COLLEGE
SCHOOLING -
ST.HILLS HIGH SCHOOL
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