MOHAMMED ABDUL WAHAB AHMED
COMPUTER ENGINEER
Bengaluru
Summary
To enhance professional skills in a dynamic and stable work place. To gain employment with company or institutions that offers a consistently positive atmosphere to learn new technologies, to succeed in an environment of growth and excellence.
Focused Technical Sales Representative ready to drive great business relationships by finding great solutions to issues. Looking to join an organization in a sales-oriented role.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
IT Salesperson
CYBER OMEGA IT
09.2023 - Current
- Expanded client base by identifying potential customers and offering tailored IT solutions.
- Enhanced customer loyalty through attentive service and regular follow-ups, leading to repeat business and referrals.
- Organized successful product demonstrations and presentations for key decision-makers, influencing their purchase decisions positively.
- Increased IT sales by developing and maintaining strong relationships with clients.
- Collaborated with technical teams to provide customized solutions for clients, resulting in increased customer satisfaction.
- Resolved average of 10 customer issues per month through active communication and dedicated research skills
IT Support Engineer
CYBER OMEGA IT
08.2022 - 08.2023
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Delivered end-user training on new technologies, increasing adoption rates among employees.
- Monitored systems in operation and quickly troubleshot errors.
Education
Bachelor of Technology in Computer Science and Engineering - Computer Science And Engineering
Presidency University
Bengaluru 08.2018 - 08.2022
Intermediate - PCMB
SMJ Science PU College
Sindhanur 06.2016 - 06.2018
SSLC - All Subjects
Adam's High School
Sindhanur 06.2015 - 06.2016
Skills
Python
MySQL
Sales assistance
Sales Reporting
Email Communication
Teamwork and Collaboration
Customer Service
Certification
Introduction to Python |Data Camp
Languages
English
Hindi
Kannada
Projects
HEALTH CARE CHATBOT, This project aims at developing a mechanism for easy Medical assistance anytime anywhere. The need for such a system arises from day-to-day requirements in our society. It will provide rapid response with minimal delay and gives us gives quick remedies and precaution., Pycharm, Python libraries i.e Pandas, Numpy, Sklearn, Tkinter
Timeline
IT Salesperson
CYBER OMEGA IT
09.2023 - Current
IT Support Engineer
CYBER OMEGA IT
08.2022 - 08.2023
Bachelor of Technology in Computer Science and Engineering - Computer Science And Engineering
Presidency University
08.2018 - 08.2022
Intermediate - PCMB
SMJ Science PU College
06.2016 - 06.2018
SSLC - All Subjects
Adam's High School
06.2015 - 06.2016
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