Mohammed Afroz Ghouse
Hyderabad
Summary
Dynamic Compute Lead & Advisor at Hewlett Packard Enterprise, I excel in enhancing customer experiences through AI-driven IT Operations and proactive risk mitigation. With expertise in cloud infrastructure and a knack for stakeholder management, I have successfully optimized solutions, contributing to significant operational efficiencies and customer success in high-performance environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Compute Lead & Advisor
Hewlett Packard Enterprise (HPE)
03.2010 - 07.2023
- Led engineering support for high-performance converged infrastructure systems (HPE ProLiant, BladeSystem, Synergy) within a hybrid cloud environment
- Directed the Engineering Resolution Team for HPE Global Top Accounts to enhance customer experience through proactive risk mitigation
- Designed and optimized AI-driven IT Operations (AIOps) solutions for data center support and case management
- Conducted technology assessments and provided solutions for Compute Ops Management, Virtual Connect, and IT infrastructure automation
- Contributed to the customer, presales, and partner engagement programs in industry-leading events
- Authored customer and engineering advisories for server firmware, hardware, and utilities
Storage & Backup QA Engineer
Arcserve (formerly CA Technologies)
12.2009 - 03.2010
- Tested and architected Data Protection, Replication, and Recovery solutions for enterprise customers
- Led the testing lifecycle (STLC) for Arcserve Unified Data Protection (UDP) and Backup solutions
- Collaborated with engineering teams to identify and resolve data security and backup issues
Management Information Systems (MIS) Engineer
OSI Systems Inc.
07.2007 - 12.2009
- Managed global Information Systems, Data Center Infrastructure, and BPM/ERP/CRM applications
- Led business process transformation initiatives using Lean Sigma methodologies, improving operational efficiency by 20% and saving ~$1M
System Administrator
Rits Soft Pvt Ltd
10.2005 - 03.2007
- Installed and managed computer systems, networks, and security protocols
- Contributed to software development projects in C/C++, Java, and Web Technologies
Education
B.Tech - Electronics & Communication Engineering
JNTU Hyderabad
Hyderabad05-2007
M.Tech - Computer Systems & Infrastructure
BITS Pilani
HyderabadSkills
- Cloud & Datacenter Infrastructure (AWS, Azure, GCP, HPE GreenLake)
- IT Service & Operations Management
- Cybersecurity and Zero Trust Architecture
- Enterprise Servers & Storage Solutions
- Containerization (Docker, Kubernetes, VMware Tanzu)
- Infrastructure as Code (Terraform, Ansible, Chef, Puppet)
- DevOps (CI/CD, Git, Jenkins, PowerBI)
- Project & Stakeholder Management
- Technical Presales & Customer Success
- AI & Big Data Solutions for IT Operations
Awards
- HPE Customer Experience Champ Award for exceptional service management.
- Selected for exclusive Synergy & OneView Master training at HPE Global Labs (Houston & Andover).
- Led onsite implementation & training of Microsoft Dynamics NAV ERP at Rapiscan Systems, UK.
- Successfully designed and deployed Vodafone's multi-data center infrastructure as an HPE Technical Consultant.
- Recognized for excellence in service management, employee engagement, and talent development initiatives.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Telugu
Intermediate (B1)
B1
Kannada
Beginner (A1)
A1
Certification
- Accredited Platform Specialist (APS) HPE Servers
- CCNA
- MCP
- VCP7-DCV/VCA6-DCV/VCP-NV 2023
- RHCSA
- Security+
- HPE Customer Experience Champ Award
Affiliations
- Recognized for expertise in HPE technologies by HPE Product Engineering, who selected me among all India employees to participate in exclusive Synergy and OneView Master training programs at their Houston and Andover Global Lab locations, respectively
- Successfully designed, implemented, operated, and troubleshooted a complex data network in a multi-data center environment for Vodafone Client onsite at Tech Mahindra, Pune, India. Prepared the micro-level design of their system (LLD) as a Technical Consultant for HPE Technical Consulting Delivery.
- Led the onsite implementation project and training of the Service Management module under Microsoft Dynamics NAV ERP at Rapiscan Systems Ltd, Surrey, UK. Successfully completed project on time and within budget resulting in improved efficiency and effectiveness of the company's service management processes.
- Led Social Impact initiatives including community work in personal capacity with Robin Hood Army and other NGOs
Timeline
Compute Lead & Advisor
Hewlett Packard Enterprise (HPE)
03.2010 - 07.2023
Storage & Backup QA Engineer
Arcserve (formerly CA Technologies)
12.2009 - 03.2010
Management Information Systems (MIS) Engineer
OSI Systems Inc.
07.2007 - 12.2009
System Administrator
Rits Soft Pvt Ltd
10.2005 - 03.2007
B.Tech - Electronics & Communication Engineering
JNTU Hyderabad
M.Tech - Computer Systems & Infrastructure
BITS Pilani
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