Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Mohammed Ahmed Ur Rahman

Customer Care Representative
Auckland
Mohammed Ahmed Ur  Rahman

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Successful customer care representative with 4 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Knowledgeable and dedicated customer service professional with extensive experience in customer care representative industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer care representative position. Ready to help team achieve company goals.

Overview

5
years of professional experience
4
years of post-secondary education
3
Languages

Work History

Employee
Hyderabad

Customer Care Representative
03.2019 - 12.2023

Job overview

  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Logged call information and solutions provided into internal database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved accounting, service and delivery concerns.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Secondary Education of Board of Telangana
Hyderabad

Intermediate
06.2014 - 04.2016

University Overview

Telangana University
Hyderabad

Bachelors Degree In Commerce
12.2016 - 06.2019

University Overview

Skills

    Documentation and reporting

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Timeline

Customer Care Representative
Employee
03.2019 - 12.2023
Telangana University
Bachelors Degree In Commerce
12.2016 - 06.2019
Secondary Education of Board of Telangana
Intermediate
06.2014 - 04.2016
Mohammed Ahmed Ur RahmanCustomer Care Representative