Mohammed Ahsan Ul Haq
Customer Delight Associate
Hyderabad,Telangana
Summary
Dynamic Customer Support Specialist with a proven track record at Zomato, excelling in VIP and high-value order management. Recognized for outstanding problem-solving and effective communication, consistently achieving high CSAT scores. Skilled in CRM systems and dedicated to enhancing team collaboration and knowledge sharing for superior customer experiences.
Overview
1
1
year of professional experience
3
3
Certifications
Work History
Customer Support Specialist
Eternal Limited (Previously Zomato)
Hyderabad
12.2024 - Current
- Proactively coordinate and monitor high-value orders (₹2,000+) from placement through delivery, ensuring smooth progression for VIP, concierge, and IRCTC channels.
- Provide dedicated support via phone, chat, and email, resolving customer inquiries and issues efficiently, with empathy and minimal need for escalation.
- Adapt communication style and tone to suit high-profile clients, demonstrating ownership and advanced product/process knowledge.
- Document order progress and cases precisely using standard procedures while upholding data privacy and security protocols.
- Contribute to team knowledge sharing and process improvements and collaborate closely with peers for continuous improvement.
- Trusted with critical orders worth ₹4,000–8,000+ and recognized for proactive problem solving and consistent delivery of outstanding customer experiences.
Education
Bachelor's in Technology - Computer Science (Cyber Security)
Hyderabad Institute of Technology And Management
Medchal, Telangana 04.2001 -
Skills
Customer Support Excellence
High CSAT Performance
VIP & High-Value Customer Handling
Problem Solving & Ownership
CRM & Order Management Systems
Team Collaboration and Knowledge Sharing
Effective Communication and Empathy
Cybersecurity Fundamentals
Certification
Python for Data Science
Timeline
Customer Support Specialist
Eternal Limited (Previously Zomato)
12.2024 - Current
Python for Data Science
06-2023
Bachelor's in Technology - Computer Science (Cyber Security)
Hyderabad Institute of Technology And Management
04.2001 -
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