Ramya R
Bangalore
Summary
Dynamic leader and problem-solver with a history at Accenture, adept at driving customer satisfaction and team productivity. Excelled in fast-paced environments, enhancing operational efficiencies and exceeding service level agreements by leveraging exceptional interpersonal skills and order management expertise. Proven track record in staff training and achieving ambitious goals.
Overview
17
17
years of professional experience
Work History
Customer Service Analyst
Accenture
08.2021 - Current
- Company Overview: One of the most reputed UK Insurance companies specializing in commercial policy for Auto Casualty
- Effective handling, starting from the initial review until the settlement of policy in a claim adjudication process
- Provide Functional and technical support for resolution of Insured/policyholder’s incidents, issues, requests and queries
- Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner
- Ensure proper documentation, notification, escalation, tracking follow-ups of all complaints
- Administer transactions according to the security requirements in order to mitigate risk
- Identifying all risks associated with execution of assigned tasks within the business process and understands the security requirements linked to the business process
- Provide assistance to the new team members during the process transition
- One of the most reputed UK Insurance companies specializing in commercial policy for Auto Casualty
Senior Technical Support
Telligent LLP
06.2019 - 08.2021
- Providing technical support for Televisions
- Troubleshooting, settings and fixing-up the Television
- Support customer to RMA- for warranty coverage
- Providing support on the state regulations for Breathalyzer- Legal/state regulation-customer service
- Supporting the team in setting up stretch goals for self and the team aligned
- Ability to meet tasks and responsibilities aligned as per timelines
- Detail oriented with ability in managing multiple tasks in parallel
- Quality Audit - Provide Feedback on Audits to Agents as per the established QA plan through regular calibration sessions
- To coach, monitor team performance and help implement Performance improvement initiatives
- Ability to meet tasks and responsibilities aligned as per timelines
- Support and mentor new/existing Trainers
Assistant Manager-Operations
Portea Medical
02.2017 - 03.2018
- To provide professional supportive care to the mother & babies after delivery at home-Handling a team of 60+ in the providing homecare service
- Monthly Performance assessment/ PIP
- Interviews, hires, and trains marketing staff members
- Establishes marketing goals based on past performance and market forecasts
- Works with marketing staff to develop detailed marketing plans for all media channels and sales teams
- Provides in-depth information to interested clients, and acts as a representative for the marketing department in important buyer meetings
- Works within the department budget to develop cost-effective marketing plans for each product or service
Senior Customer Executive
Accenture
05.2015 - 02.2017
- Claims handler for collection in recoveries department-Motor claims
- Interact with the Third-party Insurance for recovery of the payment
- Handling claims in lines FCA
- Preparation of weekly Minutes of meeting
- Part of Motor injury – registering the Claims within the SLA
- Registration of accident claims with 100% quality
- Trained new comers in the team, handle the team in absence of TL to maintain the SLA
Vacation Sales Consultant
RCI
11.2013 - 04.2015
- Dealing with the Time Share owners
- Handling their accounts, planning holidays, depending on the member’s requirement
- Providing timely response on the calls
Analyst
Northern Trust
03.2011 - 06.2013
- Being the third-party administrator core process is managing the funds of the investors as the team deals with client money indirectly
- We act as the administrator for the funds of the clients and our core responsibility is to place the deals (Subscription and Redemption) within the valuation point as per the client request
- Team is responsible for making no breeches to the organization as well as any monetary loss to the client
- The Team also performs registration tasks for the clients
- Registration Tasks: We maintain client records on system and do necessary amendments as and when required by the clients, which includes the bank details and personal details
- To provide clients with their up-to-date statements for the value of their fund
- Stock transfers- Exchange
- Client/ Shareholders enquiry response
- Maintenance of shareholder records and correspondence
Marketing Co-ordinator
Redington (I) Ltd
10.2007 - 06.2008
- End to End Supply chain Management of IT & Non-IT Products
- Preparation of sales billing
- Assisting Marketing Manager in coordinating various integrated communication and marketing activities
- Interfacing with counterparts and building up relationships with them at marketing suppliers
- Co-ordinating in Executing a wide variety of details that involve direct mail, outbound calls, customer communications, media advertisements, promotions, and other marketing plans
- Material Procurement, Planning / Follow up with vendor for timely delivery of material by taking care of material availability at their outgoing stage
Education
B’Com. - Financial Accounting
Maharani Lakshmi Ammani College for Women
Malleshwaram01.2005
Skills
- Self motivated, constantly aim at exceeding expectations
- A team player and a leader when the situation demands
- Flexible, Enjoy working in a fast-paced environment
- Effective Communication and presentation skills
- Interpersonal and leadership skills
- Staff education and training
- Order management
- Report preparation
- Logistics support
- International sales support
- Account management
- Teamwork
- Order documentation
- Problem resolution
- Feedback collection
- Service level agreements
- Customer relations
- Organizational skills
- Goal setting
Disclaimer
I hereby declare that the above furnished details are true to the best of my knowledge.
Languages
- English
- Telugu
- Kannada
- Tamil
- Hindi
Personal Information
- Husband's Name: Naveen Kumar
- Date of Birth: 07/28/84
- Nationality: Indian
Timeline
Customer Service Analyst
Accenture
08.2021 - Current
Senior Technical Support
Telligent LLP
06.2019 - 08.2021
Assistant Manager-Operations
Portea Medical
02.2017 - 03.2018
Senior Customer Executive
Accenture
05.2015 - 02.2017
Vacation Sales Consultant
RCI
11.2013 - 04.2015
Analyst
Northern Trust
03.2011 - 06.2013
Marketing Co-ordinator
Redington (I) Ltd
10.2007 - 06.2008
B’Com. - Financial Accounting
Maharani Lakshmi Ammani College for Women
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