Cricket, Snooker
Mohammed Ali Khan
Retail Banker
Mumbai
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
6
6
years of professional experience
15
15
years of post-secondary education
3
3
Languages
Work History
Assistant Manager
AXIS BANK LTD/CITIBANK NA
Mumbai
11.2022 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Senior Customer Service Associate
Teleperformance
Mumbai
06.2022 - 10.2022
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Followed up with customers on unresolved issues.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
Senior Customer Service Associate
First Source Limited
Mumbai
01.2019 - 10.2021
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Senior Associate
WNS
Mumbai
02.2018 - 01.2019
- Spoke to customers in native language to increase loyalty and establish relationships.
- Defined work plans in alignment with stakeholder requirements.
- Assigned tasks to lower-level personnel based on qualifications and skills set.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Worked varied hours to meet seasonal and business needs.
- Provided product price information to customers.
- Trained and mentored junior staff on customer service strategies and techniques.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
Education
SSC -
Hansraj Morarji Public School
Mumbai 02.2005 - 03.2015
HSC - Commerce
Rutambhara College
Mumbai 04.2015 - 05.2017
Bachelor Of Business Administration - Finance
MMK COLLEGE OF COMMERCE
Bandra West 05.2017 - 08.2020
Skills
Employee performance evaluations
undefinedInterests
Timeline
Assistant Manager
AXIS BANK LTD/CITIBANK NA
11.2022 - Current
Senior Customer Service Associate
Teleperformance
06.2022 - 10.2022
Senior Customer Service Associate
First Source Limited
01.2019 - 10.2021
Senior Associate
WNS
02.2018 - 01.2019
Bachelor Of Business Administration - Finance
MMK COLLEGE OF COMMERCE
05.2017 - 08.2020
HSC - Commerce
Rutambhara College
04.2015 - 05.2017
SSC -
Hansraj Morarji Public School
02.2005 - 03.2015
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