MOHAMMED ALTAF KHAN

2nd Project - Deutsche Telekom: Telecommunication and broadcasting based applications and Web portals for users to watch their favorite contents, SVOD, TVOD, Live TV, etc.

• Collaboration with business analysts, developers and QA team utilizing Confluence or Slack.
• Scrutinize and reviewing the user stories in JIRA to understand the technical specifications and based on that creating the detailed test cases.
• Evaluate or investigate the root cause of issues by reporting defects utilizing JIRA to maintain defects and check defect status.
• Create and execute test cases for applications, STB and Web portal to verify the specifications are met by analyzing expected input/output results.
• Participate or attending Daily Stand Ups, Test planning meetings.
• Attend and participate in design, defect, and deployment meeting to ensure application functions and guidelines are observed.
• Mentored junior team members efficiently to generate best output.
• Attending client meetings to discuss the any requirement changes, Go-No go meetings and weekly defect status calls.
• Interpreted test results by comparing to established specifications and control limits, also making recommendations on appropriateness of data for release.
• Complete in-depth usability testing on Windows, Android and iOS devices.
• Develop and maintained defect databases for known issues.
• Exploring or Analyzing the issue more closely using different tools like Open Search, Charles Web debugging Proxy and NPAW (Youbora).
• Involved in Product, Smoke, Sanity and Cross browser testing on multiple platforms and OS.
• Creating test report in JIRA and email it to the client for their approvals and feedback.

1st Project - IoT and AI based applications and Web portal for users to organize their inventory, 360 monitoring and tracking of the equipments, real time information, etc.

• Analyzed and reviewed user stories utilizing Citrix Podio to understand technical specifications and functionalities incorporated.
• Collaborated with business analyst, user acceptance testers and QA team utilizing Podio to create detailed test cases.
• Created and executed test cases for both the applications and Web portal to verify the specifications are met by analyzing expected input/output results.
• Collaborated with developers and product owners to assess new features and testing demands.
• Attended and participated in design, defect, and deployment meeting to ensure application functions and guidelines are observed. Also engaged in Daily Stand Ups, Planning meetings and Defect Triage meetings with the team and Product manager.
• Investigated and determined root cause of issues by reporting defects utilizing Podio to maintain defects and check defect status.
• Executed various testing methods such as black box, functional, regression and user acceptance testing to validate requirements are met.
• Created detailed defect reports and engaged with development teams for defect resolution.

Project - Customer Onboarding Plan Initiative for Retirement, TransAmerica. Web portal for users to organize their retirement funds to 401k, Roth Series and also manage employee and employer contributions.

• Analyzed and reviewed user stories utilizing JIRA to understand technical specifications and functionalities incorporated.
• Collaborated with business analyst, user acceptance testers and QA team utilizing JIRA and qTest to create detailed test cases.
• Created and executed test cases utilizing qTest to verify web applications specifications are met by analyzing expected input/output results.
• Organized and requested test data utilizing MS Excel to create specialized accounts to validate the features and maximize test functionality.
• Investigated and determined root cause of issues by reporting defects utilizing JIRA to maintain defects and check defect status. Created detailed defect reports and engaged with development teams for defect resolution.
• Executed various testing methods such as black box, functional, regression, smokes, sanity and user acceptance testing (UAT) to validate requirements are met.
• Validated and analyzed application features in order to establish the required functionality in each testing configurations including cross browser testing.
• Attended and participated in design, defect, and deployment meeting to ensure application functions and guidelines are observed. Also engaged in Daily Stand Ups, Poker meetings and Defect Triage meetings with the team and on site Delivery manager.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Developed and maintained quality assurance procedure documentation.
• Created and revised procedures, checklists and job aids to reduce errors.
• Collected and analyzed data to measure effectiveness of quality control processes.

Project - Hospital Management System

• Worked with development teams to create test plans for enhancements and fixes on applications.
• Working knowledge of Redmine test case and defect management tool.
• Created and executed manual test cases/scenarios for new functionalities and enhancement releases. Tests included functional, integration, regression and performance test cases.
• Performed Smoke and Sanity check on every build deployed to QA environment.
• Involved in API testing and Cross browser testing on multiple platforms and OS.
• Attended project stand up, test case walkthrough meetings and presented my findings with the team in a clear and comprehensive manner.
• Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.

Project - CRM based sales management product used to market and provide SaaS (Software as a Service) to healthcare vendors. CRM product had the capabilities to provide complete Customer Relationship Management to the vendors. Ticket module focused on addressing and resolving customer concerns and issues by directing them to the correct support group. Sales and Marketing capabilities were used to attract more leads and business for the company. Quotations, products, order and payment information were tracked and visible to the users based on their role privileges.

• Analyzed Business Requirements and closely work with the Business Team to understand business and functional requirements and seek clarifications.
• Involved in test planning, test approach/strategy and scenario design. Involved in test case designing, execution and documentation of results.
• Conducted walkthrough meetings for Test Case review to ensure full coverage.
• Involved in regression test planning for the project and identified the critical regression tests.
• CRM functional testing of Sales, Servicing modules and Security roles.
• Shared QA Execution Summary Report to the stakeholders including all test artifacts and bugs reported.
• Coordination between technical and business teams to ensure all the outstanding issues are being addressed, fixed and retested.
• Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
• Documented testing procedures for developers and future testing use.
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.

Project - Online Hotel Booking System to manage details of hotels across different cities, customer credentials, booking management and payment.

• Involved in testing customer queries on active and future bookings.
• Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
• Involved in UAT testing of end user facing applications for new functional changes and enhancements.
• Created detailed UAT issue report for any discrepancy observed in actual result from expected behavior.
• Involved in application health check and monitoring.
• Created comprehensive UAT sign off documents for new releases.