Summary
Overview
Work History
Education
Skills
Certification
Languages
Strengths
Timeline
Generic
MOHAMMED AMEEN AHMED

MOHAMMED AMEEN AHMED

Hyderabad

Summary

Corporate training professional with over five years of experience in customer service and coaching; expertise is possessed in strategic training and process improvement. A Corporate Trainer position where customer service and coaching skills will support your mission of empowering individuals and teams to excel.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Team Lead Training

Tech Mahindra
11.2022 - Current
  • Improved client satisfaction through strategic training programs that meet organizational standards.
  • Implementing process improvement.
  • Sharing developments with stakeholders.
  • I have facilitated session with both e-commerce and healthcare projects for more than 4,000 hours.

Customer Support Associate

Tech Mahindra
09.2021 - 11.2022
  • Resolved order related queries through phone support.
  • Met organizational requirements by supporting during peak.

Senior Customer Service Representative

Firstsource Solutions Limited
01.2016 - 05.2017
  • Resolved insurance amendment and billing queries through phone and email support.

Customer Service Representative

Orchestrate Systems Private Limited
03.2015 - 01.2016
  • Resolved network issues, improving resolution time by through phone and email support.

Education

PUC -

PU Board Karnataka
Karnataka
03-2008

Skills

  • Mentorship and coaching
  • Operational enhancements
  • Curriculum development
  • Policy documentation
  • Information release in healthcare

Certification

  • Certified Enterprise Systems Engineer, June 2015
  • Certified International Trainer and Coach, June 2023

Languages

  • English, Proficient
  • Kannada, Advanced
  • Urdu, Advanced
  • Hindi, Advanced

Strengths

Confident, Quick learner, Smart worker, Possesses both stand-alone and teamwork qualities., Skilled in strategic training with proven results., Expert in fostering effective communication and growth.

Timeline

Team Lead Training

Tech Mahindra
11.2022 - Current

Customer Support Associate

Tech Mahindra
09.2021 - 11.2022

Senior Customer Service Representative

Firstsource Solutions Limited
01.2016 - 05.2017

Customer Service Representative

Orchestrate Systems Private Limited
03.2015 - 01.2016

PUC -

PU Board Karnataka

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MOHAMMED AMEEN AHMED