MOHAMMED AMEEN ALAGHBARI
High Secondary School
PUNE
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Customer Service Executive
Redwan company
02.2018 - 01.2021
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Processed customer service orders promptly to increase customer satisfaction.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
Sales Representative
ALKAED COMPANY
03.2021 - 11.2022
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Senior Executive
EXL Service Hadapsar
07.2023 - Current
- Streamlined customer service protocols, significantly improving response times and customer satisfaction ratings.
- Optimized supply chain operations, ensuring seamless product availability and customer satisfaction.
- Implemented innovative marketing strategies that significantly elevated brand recognition and customer engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
Education
Bachelor of Science -
Taiz University
04.2001 -
XIIth 2011-2012 -
Taiz Secondary School
Taiz, Yemen 01.2010 - 02.2011
Skills
Account servicing
Lead prospecting
Expense reporting
Problem solving strength
Account development
Interpersonal communication skills
Product promotions
Issue Escalation
Call center experience
Live chat support
Payment management
Customer Engagement
Timeline
Senior Executive
EXL Service Hadapsar
07.2023 - Current
Sales Representative
ALKAED COMPANY
03.2021 - 11.2022
Customer Service Executive
Redwan company
02.2018 - 01.2021
XIIth 2011-2012 -
Taiz Secondary School
01.2010 - 02.2011
Bachelor of Science -
Taiz University
04.2001 -
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