Mohammed Anwar Ayyub
Altruist
Lucknow
Summary
A dynamic professional with 15 years of experience in Customer service, Sales, Team Management and Customer Relationship Management. Deft in managing existing employees, providing feedback and coaching, overall functioning of processes & implementing processes in line with the policies. Proficient in managing different teams and mentoring them to be able to work as per the client and develop service standards for business excellence. Adroit in understanding client requirements, eliminating unnecessary procedures & accordingly working towards client's requirements. Possess excellent interpersonal, communication & organizational skills with proven abilities and customer relationship management.
Overview
16
16
years of professional experience
Work History
Cluster Sales Manager
RenewBuy
7 2024 - Current
- Working with teams located in Lucknow, Prayagraj and Kanpur and looking forward for expansion in different cities in Uttar Pradesh
- Handling Area Sales Managers (BM's) and driving their performance with strong coordination and report analysis
- Currently handling Span of sales managers and area sales managers with reporting to channel head
- This Role includes travelling to cities for better interaction with team and scale them for new heights
- Managed a team of sales professionals, fostering a collaborative environment to achieve targets
- Cultivated a positive work culture within the department that encouraged teamwork and collaboration towards shared goals
- Identified, hired and trained highly qualified staff by teaching best practices, procedures, and sales strategies.
Senior Branch Manager
Bajaj Allianz Life Insurance
11.2023 - 07.2024
- Managed daily operations while maintaining a high level of efficiency, productivity, and customer service
- Handled team of sales managers with deft knowledge in field sales
- Developed team over how to work on Bajaj Finance Services clients to bring fresh business and how to upsell over existing customers
- This role also included joint visits in field to dip check the knowledge of customer handling skills
- The Sr
- Branch Manager role was more inclined towards rigorous training on products, objection handling, follow up management, data synopsis and how to maximize higher number of client visits for better conversion.
Team Leader Sales
Policybazaar.com
06.2019 - 11.2023
- Developing strong and target oriented individuals for achieving heights in investment, insurance field
- Driving maximum numbers of client visits for higher conversion
- Developing teams in different locations (Lucknow, Kanpur, Allahabad, Indore, Bhopal, Pune, Patna) for good business and sustainability
- Good track record over Conversion, Cost per lead, FCC on first attempts, Agent daily utilization
- Exploring existing clients addressing timely investment needs
- Ensuring knowledge/need base selling over face to face visits
- Managing team of 17 relationship managers at Lucknow headquarters
- Proficient in multiple ULIP, Traditional and Annuity investments plans.
Team Leader Sales
Convergys India Services Private Limited Bpo
03.2010 - 04.2019
- Manage team of 15 to 20 associates
- Manage matrices like NPS, Customer Satisfaction Survey (CSAT), AHT, Sales, Availability, Compliance, and SLA
- Conduct open ended session such as call listening, mock calls, objection handling, sales transitioning, process and product knowledge
- Provide productive coaching and feedback to meet business requirements
- Ensure Company Policies are followed to meet audit guidelines
- Outlier Management.
Sales Coach
Wipro
07.2008 - 03.2010
- Joined Wipro BPO as Technical support A
- Later promoted as Revenue Generation Spock till March 2010
- Responsible for coordinating and managing sales target
- Provide training to up-skill sales potential of individuals
- Managing weekly director call and teams review for improved performance and achieve business results.
Education
Bachelor of Computer Applications - Computer Science And Application
International Institute For Special Education
Lucknow05.2008
Intermediate -
U.P. Board
High School -
U.P. Board
Certification in Website Development & Deployment
Skills
Leadership and Project Handling
Training and development
Operational planning
Team building
Customer relationship management
Customer Satisfaction
Interpersonal and Strong Communicational Skill
Sales techniques
B2C
Problem Solving and Analytical
Strategy Planing and Implementation
Target Driven and Result Oriented
Awards
- Best leader month - Policy Bazaar
- Best leader quarter - Policy Bazaar
- Best Technical sales officer - Wipro
- Best sales coach - Wipro
- Best leader for north India operations - Convergys
- Best leader People's choice Gurgaon site - Convergys
- Best leader of the Quarter - Policy Bazaar
- Best Leadership of the Quarter - Policy Bazaar
- Best Team of the Month - Policy Bazaar
Timeline
Senior Branch Manager
Bajaj Allianz Life Insurance
11.2023 - 07.2024
Team Leader Sales
Policybazaar.com
06.2019 - 11.2023
Team Leader Sales
Convergys India Services Private Limited Bpo
03.2010 - 04.2019
Sales Coach
Wipro
07.2008 - 03.2010
Cluster Sales Manager
RenewBuy
7 2024 - Current
Bachelor of Computer Applications - Computer Science And Application
International Institute For Special Education
Intermediate -
U.P. Board
High School -
U.P. Board
Certification in Website Development & Deployment
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