Mohammed Aquib Idrisi

• Process ticket Issuance, exchanges (reissues), refunds, and cancellations for North America point of sales
• Handle inbound calls from clients, providing excellent customer service
  Manage business class, first class, and group reservations for leisure travel, including luxury travel
• Provide end-to-end resolution for all ticketing issues
• Maintain an in-depth knowledge of the travel industry and US market trends to provide accurate information and assistance to clients.
• In-depth knowledge of the travel industry and US market trends
• Developed and maintained relationships with key travel suppliers to secure the best deals for clients.

• Strong sales and negotiation abilities
• Excellent communication and interpersonal skills
• In-depth knowledge of the travel industry and US market trends
• Proficiency in sales CRM software and travel booking systems
• Customer-centric approach and relationship-building expertise

Emergency travel desk Team

• Managed emergency travel arrangements for employees, ensuring swift response and adherence to company protocols during crises or unforeseen circumstances.
• Coordinated with airlines, hotels, and ground transportation services to secure necessary accommodations for stranded or urgent travel situations.
• Developed and maintained relationships with travel vendors to negotiate rates and ensure cost-effective solutions for emergency travel needs.
• Provided timely updates and communications to affected parties, including employees, management, and relevant stakeholders during emergency situations.

• Expedia ticketing for north America GDS :Sabre & Amadeus Job Profile :Process Ticket Rejects, Exchange (Reissue), Refunds and Cancellations forý NA (North America point of Sales).
• Handle inbounds calls from Expedia/Travelocity GCO. Handle Supervisory calls. Handle new hire batches as a SME.
• Do floor walk and assist agents on the floor. Take floor briefing on process related topics. Take agents one on one with every 15 days.
• Took training for new hired batch. Call monitoring of agents and giving feedback accordingly. Share best practices with the team members to improve their performance.