Afliya Arjumand
HYDERABAD
Summary
Resourceful Associate known for high productivity and efficient task completion. Specialized in time management, client relationship building, and data analysis. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and project success.
Overview
1
1
year of professional experience
Work History
Associate
Wipro Pvt Ltd
Hyderabad
08.2024 - Current
- Conducted regular audits of existing system tools used by moderators in order to identify any potential areas for improvement.
- Performed moderation tasks such as deleting, editing, and suspending accounts.
- Provided feedback to content creators on best practices for creating engaging content.
E Support Officer
24-7 Intouch CX
Hyderabad
06.2023 - 07.2024
- Gathered customer feedback and reported it to management for further action.
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Processed orders, returns, exchanges, and refunds efficiently according to company policies.
- Resolved billing issues and disputes through effective problem solving techniques.
Education
Bachelor of Commerce - Accounts & Commerce
Osmania University
Hyderabad09-2021
Intermediate Certificate - CEC
St Joseph Jr College
Hyderabad03-2018
High School Diploma -
Amar International School
Hyderabad03-2016
Skills
- Customer engagement
- Production support
- Collaborative teamwork
- Customer relationship management (CRM)
- Adaptability and flexibility
- Problem-solving
- Computer skills
- Program support
Languages
Hindi
First Language
Urdu
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Associate
Wipro Pvt Ltd
08.2024 - Current
E Support Officer
24-7 Intouch CX
06.2023 - 07.2024
Bachelor of Commerce - Accounts & Commerce
Osmania University
Intermediate Certificate - CEC
St Joseph Jr College
High School Diploma -
Amar International School
Similar Profiles
Gayathiri GanesanGayathiri Ganesan
Talent Acquisition Executive at Wipro PVT LTDTalent Acquisition Executive at Wipro PVT LTD
Prashanth PatilPrashanth Patil
Data Reporting Analyst at Wipro Pvt LtdData Reporting Analyst at Wipro Pvt Ltd
Vinoo DasVinoo Das
Principal Architect at Wipro Pvt LtdPrincipal Architect at Wipro Pvt Ltd