Mohammed Arshad Khalak

Sunday Rest, Bangalore

Negotiated and closed long-term agreements with

new clients in assigned territory.

Identified and pursued valuable business

opportunities to generate new company revenue

and improve bottom line profit.

Reached out to potential customers via telephone,

email, and in-person inquiries.

Established relationships with key decision-makers

within customer's organization to promote growth

and retention.

Developed new proposals, contracts and

procedures to draw in more clients and streamline

work operations.

Prepared sales presentations for clients showing

success and credibility of products.

Managed accounts to retain existing relationships

and grow share of business.

Achievements: In a span of 3 months, onboarded 5

new Clients across PAN India.

Leverages its relationships with Phreesia advocate
clients, also known as reference clients, to enhance future business opportunities. The team also plays a key
role in understanding clients' experiences, which
improves client retention and provides essential
feedback for product and market development.

Reference Program: Request a reference call via
Salesforce to connect a prospective or live client with
a reference client to discuss workflows, challenges, and
more!

Competitive Intelligence: Document and track
Competitive Intelligence in a centralized location in
Salesforce to help us position ourselves better against
competition. I used mostly play a role of data analysis
here. Preparing raw data more presentable.

Client Interviews: Requesting a Client Interview to hear
live feedback on your product or initiative from
Reference Client(s).

Phreesians Onsite:
Getting Phreesian's onsite is the best way to learn our
product, build relationships with our clients, and
strengthen our professional development skills.
Completed paperwork, recognizing discrepancies
and promptly addressing for resolution.
Worked well in team setting, providing support and
guidance.
Developed strong communication and
organizational skills through working on group
projects.
Skilled at working independently and collaboratively
in team environment.
Developed and maintained courteous and effective
working relationships.
Self-motivated, with strong sense of personal
responsibility.
Paid attention to detail while completing
assignments.
Proved successful working within tight deadlines and
fast-paced environment.

• Project Kick Off
• Requirement gatherings
• Establish plan that meets expectations of management, clients and key stakeholders
• Work closely with stake holders within each
  project and configure product
• Work collaboratively with internal resources keeping best interests of customer and meeting project timelines.
• Educated clients on proper use of products and
• Used critical thinking to break down problems,
  evaluate solutions and make decisions.
• Managed time efficiently in order to complete all Tasks within deadlines.

Implemented and handled about 480 Go-Live Account/Projects. Following are details of the role:

• Focus on different modules – Clinical Modules, Payment Modules, Insurance Modules, Patient Engagement Workflow Modules.
• Payment Modules – Credit card payments, online payments and offline payments.
• Insurance Modules – Primary Insurance, Co-pay collections.
• Patient Engagement Workflow Modules – Resource scheduling, Healow Check-In, Reports, Dashboard analytics.
• Resolving Support Cases/Tickets based on different queries and meet SLA requirement.
• Source new sales opportunities while resolving tickets by introducing features helpful to the clients
• Develop comprehensive project plans to be shared with clients and maintain same as document
• Perform online demos for various product lines (Patient Engagement Products/PRM Services/Tele-visit):
• Messenger (Sends Automated Appointment reminders)
• Kiosk (Streamline check-in process)
• Patient Portal (Access to Personal Health Records'
• Healow Apps (Healow Kid, Healow Mom)
• Healow Tele-visit
• Developed detailed project plan to monitor and track projects.
• Coordinate marketing material customization and ordering starter kits.
• Review setup/trainings for Portal/app, Messenger, Kiosk to ensure optimal utilization
• Conduct remote staff, provider workshops for patient engagement products as needed. Identify and resolve client concerns.
• Hands on and knowledge in implementation of
• Telemedicine in US Healthcare.
• Experience in Healthcare, Implementation,
• Product/Enhancement Release, Project Management
• RCM: Coding: Diagnosis and Procedures must be coded correctly so that the practice can send the care summary with ICD and Current Procedural Technology (CPT) Codes to the patients insurance company to determine what percentage of care will be covered by insurance.
• Pre-registration: Before a patient arrives, gather pre-registration information such as insurance coverage and other vitals.
• Registeration: Patient information is collected during registration in order to establish a medical record number and meet numerous regulatory, Financial and clinical criteria.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers. Developed business pipeline using cold and warm techniques.

In Business Development , generate new business opportunities by upselling new features based on practice requirements by nurturing early stage opportunities.

Contact the existing clients/stakeholders (CEOs, Office Manager) of the practices every month and build strong Business relationships.

Other Responsibilities:
* While training the clients, taking notes of
enhancement request to the existing software/Healow
projects and forwarding the request to R&N teams.

* Being a part of eClinicalWorks Cultural Committee/Sports
Committee/Food Committee,
conduct Seminars, PPT Presentations, Event
Management.
* Leading the Fun & Engagement team "AAKRITHI" Conducting cultural events like Ethnic day Mis-Match Day, Twin Day, Celebrity Day, Quiz competition and more.
* Also, conducting activities such as Face painting, pot
painting, singing and dancing, magic show, Fashion
and more.

SPORTS:
* Part of 3 time Winning Cricket Team (PE PANTHERS)
* Awarded Man of the Match in 2018 and 2019.
* Awarded best bowler for 2 straight seasons.
* 1 time football Champions with best Goal keeper award

• This company is specialist in Lifting of heavy Machinery, Suppliers of low bed, Semi Low bed Trailors all over India
• Key Responsibility:
• Used to coordinate with different Trailor companies and arrange required Transportation for clients based on their needs
• Building bridge between Transportation companies and clients
• Ensuring that lifting route is feasible for desired route
• Managed team of 23 people and giving them tasks accordingly based on their skill set.
• Monitored metrics and developed actionable insights to improve efficiency and performance.

• Taking customer support calls to assist US and Canada clients helping in making changes to their bookings

Key role Expedia Hotels:

• Making sure clients find their best hotels and helping them book Rooms.
• Customizing bookings based on customer requirements.
• Upselling to get registered to premium membership to get access to premium rooms at low cost
• Addressing concerns of customers like network issues, Food concerns, Pet issues and so on.
• Key role Expedia Flights:
• Ticket confirmations based on bookings
• During inclement weather, if flights are getting delayed/cancelled, helping customers getting back their refund OR rescheduling their flight by calling customer support of respective Airlines.
• In case of connecting flights and there would be a long wait time. Hence, check if Airlines have arranged customers with hotel rooms.
• Helping customers book airline tickets based on seat preference.
• Handle about 70 calls every day