Mohammed Ascaf Zulkhar
Office 365 Administrator
Chennai
Summary
Experienced IT professional with expertise in Office 365 administration, messaging service, and technical support. Proven track record in effectively managing and troubleshooting complex IT systems. Skilled at delivering exceptional customer service and promptly resolving technical issues. Strong communication skills, strategic planning abilities, and previous supervisory experience contribute to effective leadership and collaboration within a team.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Information Technology Analyst
Tata Consultancy Services
07.2022 - Current
- Implemented an email archiving solution using Symantec Enterprise Vault to improve mailbox performance and meet compliance requirements
- Configured message routing and transport rules to optimize mail flow and prevent data leaks
- Managed anti-spam/anti-virus solutions including content filtering, edge servers, and Transport Rules.
Senior Technical Specialist
HCL Technologies
09.2021 - 06.2022
- Troubleshooting mail flow issues
- Managing Exchange 2010/2013/2016 in a large, on-premises, clustered enterprise environment (5+ years)
- Research acute, complex technical problems within the environment and develop plans to resolve
- Working closely with the managed service provider and senior IT staff, facilitate collaborative work teams to resolve any infrastructure issues related to the email and messaging platforms (Network Services, Security, Server Admins, Backup and Storage team and other applications teams)
- Engage in administrative tasks such as adding, modifying and deleting group mailboxes and email accounts
- Develop and report out on usage statistics and drive managed service provider's monitoring of the messaging and email environment
- Define multi-year messaging and email roadmap, including release schedule and improvement initiatives.
Manager
TVS Supply Chain Solutions
07.2021 - 08.2021
- Managing Technical Project with a team working under me
- Managed a team which analyzed and resolved technical issues relating to office 365 system architecture and the security part of email.
Technology Analyst
Infosys Ltd
01.2021 - 07.2021
- Leading Technical Project through design, build, test, and deploy phases
- Plan and build Test cases, implement, and monitor mailbox migration, Administrating ins and outs of tenant-to-tenant mailbox migration, Handling Pre and Post migration issues in messaging scope.
Messaging Administrator
Pactera EDGE
08.2020 - 12.2020
- Analysed and resolved technical issues relating to office 365 system architecture
- Provided technical guidance during client workshops and regional events
- Automated and executed Office 365 procedures utilizing Windows PowerShell
- Resolved tenancy technical issues and monitored Office 365 systems
- Managed MS Teams related issues
- Managed Jump Cloud Directory service
- Azure Administration is an added competency
- Administered and supported Office 365 and MS Exchange policies.
Messaging Administrator
Cognizant
06.2017 - 07.2020
- Office 365 Mailbox - Mailbox On & Off - boarding
- Fixing synchronization issues in mailbox attributes
- Trouble shooting on Outlook Client application AD Management and GPO MS Exchange 2013
- End to End Mail Tracking
- Sound knowledge of exchange management commands
- Whitelisting and Blocking IPs and IDs
- Managing Transport Rules Skype for Business server 2015
- Enabling / Disabling login access and Conferencing features (AV, EV)
- Certificate Management
- Creation, Import, Export, Renewal of Enterprise CA certs and format Conversions User Remote
- Helpdesk - Provided Tier I support to users for messaging apps (Outlook, Skype, MS Teams)
- Creating PowerShell scripts to make the registry level changes and Generating reports on mailbox data.
Education
Bachelor of Engineering - BE - Electrical and Electronics Engineering
Sree Sastha Institute of Engineering And Technology
Chennai, India 01.2012 - 01.2016
Skills
Microsoft 365 Administration
Timeline
Information Technology Analyst
Tata Consultancy Services
07.2022 - Current
Senior Technical Specialist
HCL Technologies
09.2021 - 06.2022
Manager
TVS Supply Chain Solutions
07.2021 - 08.2021
Technology Analyst
Infosys Ltd
01.2021 - 07.2021
Messaging Administrator
Pactera EDGE
08.2020 - 12.2020
Messaging Administrator
Cognizant
06.2017 - 07.2020
Bachelor of Engineering - BE - Electrical and Electronics Engineering
Sree Sastha Institute of Engineering And Technology
01.2012 - 01.2016
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