Mohammed Ashfaq Ahmed
Bengaluru
Summary
Dynamic Ops Analyst with a proven track record at Galactus Funware Technologies, excelling in process improvement and competitive analysis. Adept at enhancing customer loyalty through effective problem-solving and team collaboration. Successfully developed strategic reports that informed management decisions, driving operational efficiency and elevating user experience.
Overview
11
11
years of professional experience
Work History
Ops Anayst III
Galactus Funware Technologies Privare Limited
Bengaluru
05.2025 - 09.2025
Constultant
Galactus Funware Technologies Private Limited
Bengaluru
02.2024 - 05.2025
Ops Anaylst III
Galactus Funware Technologies Private Limited
Bengaluru
08.2020 - 09.2023
- Creating contests, recovery date of previous matches.
- Conducted research on competitor offerings to inform strategic decisions.
- Developed reports to summarize data findings for management review.
- Activating cricket matches and creating artwork of the new players who have been newly added to the system.
Customer Executive Officer
Zoomcar India Private Limited
Bengaluru
06.2018 - 06.2020
- Collaborated with teams to resolve customer issues effectively.
- Provided product knowledge and support to enhance user experience.
- Trained new team members on customer service protocols and tools.
- Developed strategies to increase customer loyalty and retention rates.
Travel Consultant
Phenoxy Tours & Travels Private Limited
Bangaluru
03.2017 - 04.2018
- Provided expert advice on destinations, accommodations, and travel packages.
- Coordinated logistics for group travel arrangements and special events.
- Assisted clients with travel documentation, including visas and insurance needs.
- Handled customer inquiries and resolved issues related to travel plans promptly.
Senior Analyst
Verifacts Services Private Limited
Bengaluru
02.2015 - 02.2017
- Conducted background checks for potential candidates.
- Performed background checks on potential hires prior to employment offers being made.
- Performed manual verifications of customer profiles, utilizing both internal and external sources to validate accuracy.
Education
Bachelor Of Commerce (BCom) - Accounting
Al-Ameen College of Arts Science & Commerce
Bengaluru, India04-2014
Skills
- Process improvement
- Customer relationship management
- Competitive analysis
- Problem solving
- Team player
- Issue identification
Languages
Hindi
Proficient (C2)
C2
Tamil
Native
Native
Kannada
Intermediate (B1)
B1
English
Proficient (C2)
C2
Timeline
Ops Anayst III
Galactus Funware Technologies Privare Limited
05.2025 - 09.2025
Constultant
Galactus Funware Technologies Private Limited
02.2024 - 05.2025
Ops Anaylst III
Galactus Funware Technologies Private Limited
08.2020 - 09.2023
Customer Executive Officer
Zoomcar India Private Limited
06.2018 - 06.2020
Travel Consultant
Phenoxy Tours & Travels Private Limited
03.2017 - 04.2018
Senior Analyst
Verifacts Services Private Limited
02.2015 - 02.2017
Bachelor Of Commerce (BCom) - Accounting
Al-Ameen College of Arts Science & Commerce