Mohammed Ashfaq Khan
Bengaluru
Summary
International Student Recruiter and Admissions officer with 6 years of experience counseling students on academics and interpersonal conflicts. Driven to help students achieve success by providing guidance on higher education choices and life planning. Consistent in meeting the established goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Student Recruiter & Admissions Officer
University of Bolton UK
03.2021 - Current
- Assist with overall student recruitment efforts to increase the number of applicants to the University and enrol the most talented student body from India, Nepal, Bangladesh & Sri Lanka
- Assist with the review of international applications for admission
- Maintain high level of customer service and student retention rate
- Manage recruitment and admissions within assigned domestic/international territories involving travel within the assigned regions
- Review applications and make decisions using established University criteria
- A 'self- starter' who takes initiative and has a strong work ethic
- Assist with social media, event planning, webinars, web content management, and communications plan
- Contacted prospective students via email and phone calls.
- Willingness to travel regionally and work flexible hours including nights and weekends
- Assists in the planning and implementation of on-campus and off-campus recruitment events
- Coordinates student campus visits with faculty members and students
- Efficiently manage and daily, weekly, and monthly leads in CRM system, and provide exceptional customer service
- Oversees admissions process and committee work
- Recruits transfer students
- Speak publicly to individuals, groups on and off campus
- Travel on behalf of the University for recruitment and other institution related events
- Actively plan, coordinate, recruit and execute opportunities
- Manage and build partnerships with Educational Consultants, Agents, Schools & Universities
- Provide course related or entry requirements of the University to the Students
- Set own work schedule and Event Development strategies to attract and retain prospective students
- Establish relationships with prospective students.
- Contacted prospective students via email and phone calls.
Senior Student Success and Enrolment Advisor
Kings College London
07.2018 - 08.2021
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Assisted students in exploring and selecting career paths.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Educated students on college admissions process and scholarship requirements.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Answered phones, called prospects and handled email contacts for applicants.
- Developed and maintained business relationships with referring agencies to increase business opportunities.
Senior Customer Service Representative
Travel Desk India Pvt Ltd
04.2015 - 06.2018
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Updated and maintained customer databases to increase customer retention.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Generated reports on travel trends and customer feedback to inform business goals.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Trained new personnel regarding company operations, policies and services.
Education
MBA -
University of South Wales
United Kingdom01.2014
BCom - undefined
Baldwin Methodist College
01.2010
Pre-University - undefined
Baldwin Methodist College
01.2007
High School Diploma -
Jagadish Air Travel Institute
Bengaluru04.2007
Diploma in Computer Applications - undefined
Quwathul Islam School of Computer Education
01.2005
Secondary School - undefined
Quwathul Islam High School
01.2005
Skills
- Brand Promotion
- Student Recruitment
- Decision-Making
- Reliability
- Problem-Solving
- Relationship Building
- Teamwork and Collaboration
- Multitasking Abilities
- Student assessment
- Admissions
- Student Support
- Organizational Skills
Languages
English, Kannada, Arabic, Urdu and Hindi
Hometown
Bengaluru, Karnataka
Currentrole
Senior Student Recruiter and Admissions Officer
Personal Information
- Father's Name: Mohammed Mushtaq Khan
- Date of Birth: 03/11/1989
Awards
- Best employee award for excellence in work
- Achieved best vendor contribution award
- Rated as the only best coordinator by the top rank officer for the services offered
Certification
- General Data Protections Regulation (GDPR) Course - 30 Days
- Global Distribution System (GDS) Flight reservations - 20 Days
Timeline
Senior Student Recruiter & Admissions Officer
University of Bolton UK
03.2021 - Current
Senior Student Success and Enrolment Advisor
Kings College London
07.2018 - 08.2021
Senior Customer Service Representative
Travel Desk India Pvt Ltd
04.2015 - 06.2018
MBA -
University of South Wales
BCom - undefined
Baldwin Methodist College
Pre-University - undefined
Baldwin Methodist College
High School Diploma -
Jagadish Air Travel Institute
Diploma in Computer Applications - undefined
Quwathul Islam School of Computer Education
Secondary School - undefined
Quwathul Islam High School
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