MOHAMMED ASIF AHMED
Hyderabad
Summary
Technical Support Engineer with around 10 years' experience in Security Analyst, Real Time Admin, Application support and Network Support Services in IT industry Dexterous in Application Support, Database & Network Security/Administration. Adept at maximizing software, network service up-time to upkeep the IT operations run smoothly. Ability to collaborate with technical teams to surpass the productivity margins through a diligent work ethic. Competent in staying abreast with emerging technologies.
Overview
13
13
years of professional experience
Work History
Lead Product Engineer
Harman Connected Services
06.2021 - 08.2022
- Assisting team with connected assets to the adopted Intelligent platforms and managing, monitoring, and reporting incidents to the concerned teams.
- Investigating incidents, remediation, tracking, and follow-up for incident closure with concerned teams and stakeholders.
- Involved in designing and developing cybersecurity policies, with a focus on access control and data protection.
- Conducted vulnerability scans and assessments of network and system infrastructure, identifying security weaknesses for remediation.
- Created and maintained documentation related to DLP policies, procedures, installations, and configurations.
- Coordinated with teams to gather requirements and understand data security needs, while ensuring there is no effect on their business activities.
- Developed process for new policy creation, approval, testing, and rollout
- Continuously provided security policy recommendations at different organizational levels
- Optimized the Discover scans to prevent false positives.
- Provided recommendations on policy creation based on compliance and regulations.
- Collaborated with various IT teams to obtain necessary resources for implementation, including servers, port openings, anti-virus inclusions, AD setup, and service account creation. Executed the implementation process by adhering to recommended practices given by DLP vendors.
- Worked on creating the Agent packages, Agent package testing, and deploying endpoint agents in a well-planned manner.
- Provided technical support and troubleshooting for end-users, educated users on best practices for IT security and data protection.
Senior Real Time Administrator
Saudi Aramco - Petrolink International
02.2014 - 12.2020
- Operation management of Datacenter, clients rig network infrastructure which is geographically spread across Saudi Arabia
- Insightful understanding of business processes, experience in interacting with clients, understanding current business processes, gathering new business user requirements
- Carry out groundwork and assist the administering team in setting up the real time data environment on top of the client infrastructure inside Aramco
- Ensure Business continuity for the mission critical system by coordinating the system requirement with relevant Saudi Aramco departments
- Coordinate with Client support cross-functional teams for their planned/unplanned maintenance on datacenter hosting real time system
- Monitoring and maintaining client Production systems for identifying and addressing any performance degradation or anomalies to optimize system performance and assisting client support team with troubleshooting if required
- Accountable for vast array of tasks comprising of - testing, and troubleshooting applications, escalating the job orders/server related issues to the concerned technical teams
- Documented and evaluated the test results and defects, tracked and managed defects and worked with the Development team and business continuity team to troubleshoot issues and evaluated the fixes
- Proactively assisted users with technical issues with real time data on Aramcolink mobile application (PetroVue), maintaining/escalating the issues of mobile app to the concerned department if required
- Effectively handled troubleshooting issues related to real-time data transmission includes contact with the logging and/or drilling vendors to get the issue fixed from the data source
- Documenting Incident Reports for each real time incident with the provided solution to the customers
- Effectively handled mapping of WITS to WITSML data, converting Raw (non-Aramco standard) data into WITSML data using Petrolink Tools for full web browser based graphical interface for administrative functions and pushing the data to Saudi Aramco Database
- Ensured sub-contractors/service providers data are meeting the standards of user requirements and specifications as advised
- Competently participated on a rig team to monitor/execute the drilling program by providing Real Time engineering and technical support to the rig crew and GOC users and conducting troubleshooting for issues affecting the service
- Maintain, and administer database on Rig and Production Servers
- Training new team members in configuration of Rig Laptops and installation of Petrolink Applications on rig servers to retrieve the WITS (Wellsite Information Transfer Specification) data from the service providers
- Systematically acquired good knowledge on all aspects of drilling program.
Senior ICT Helpdesk Support
Anvipro IT Solutions
10.2009 - 10.2012
Education
Master's In Computer Science (Cyber Security) -
University West
TrollHattan, SwedenSkills
- Jira
- Remedy
- Cloud Technologies (AWS, Azure)
- Azure Dev-Ops
- Splunk
- Wireshark
- Metasploit
- Palo Alto
- Trellix
- Python (Basic)
Globalexposure - Locations
- Saudi Arabia
- India
Timeline
Lead Product Engineer
Harman Connected Services
06.2021 - 08.2022
Senior Real Time Administrator
Saudi Aramco - Petrolink International
02.2014 - 12.2020
Senior ICT Helpdesk Support
Anvipro IT Solutions
10.2009 - 10.2012
Master's In Computer Science (Cyber Security) -
University West
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