MOHAMMED AZAM S
BANGALORE
Summary
With 7 years of experience in driving revenue growth and enhancing customer satisfaction, I have honed my skills across collections, sales, and customer engagement. I successfully managed Ola Postpaid collections, transitioned into real estate sales, and ensured customer satisfaction for Wakefit products. In my role as a Senior Operations Analyst, I conducted thorough background verifications, including criminal and education checks, while maintaining strict compliance and confidentiality. Currently, as a Senior Telesales Consultant at Cultfit, I excel in engaging customers, delivering persuasive product presentations, and consistently meeting sales targets. My ability to perform under pressure, lead teams, and provide exceptional customer service has been key to my success. I am now eager to leverage my expertise in a new opportunity and contribute to a dynamic team environment.
Overview
8
8
years of professional experience
Work History
SENIOR TELESALES CONSULTANT
CULTFIT HEALTCARE PVT LTD
Bangalore
06.2022 - 08.2024
- Roles and Responsibilities as a Telesales Consultant at Cultfit:
- 1. Customer Engagement: - Reached out to potential customers who expressed interest in purchasing a Cult membership. - Engaged customers in meaningful conversations to understand their fitness goals and preferences.
- 2. Product Presentation: - Explained the benefits of the Cult membership, including unlimited access to all gyms and centers within the city. - Provided detailed information on available fitness programs, classes, and facilities.
- 3. Sales Conversion: - Persuaded potential customers to convert their interest into a membership purchase by highlighting the value and convenience of the offer. - Addressed any concerns or objections raised by customers, offering solutions that aligned with their needs.
- 4. Follow-up and Retention: - Followed up with prospects who needed more time to decide, maintaining an ongoing relationship to encourage eventual purchase. - Ensured a smooth onboarding process for new members and assisted with any initial queries or issues.
- 5. Target Achievement: - Consistently met or exceeded sales targets by effectively managing the sales pipeline and closing deals. - Maintained accurate records of customer interactions and sales progress in CRM systems.
- 6. Feedback and Improvement: - Gathered customer feedback to understand their experience and identify areas for improvement in the sales process. - Collaborated with the sales team to share insights and strategies for increasing membership sales.
SENIOR OPERATIONS ANALYST
FIRST ADVANTAGE GLOBAL OPERATING CENTER
Bangalore
01.2021 - 05.2022
- Roles and Responsibilities as a Senior Operations Analyst at First Advantage:
- 1. Background Verification: - Conducted comprehensive background checks for U.S.-based candidates as part of the hiring process. - Focused on verifying candidates' criminal history and educational background. - Ensured the accuracy and reliability of information by cross-referencing multiple sources and databases. - Followed strict compliance and confidentiality guidelines to protect sensitive candidate information.
- 2. Criminal Check: - Performed detailed criminal background checks to identify any past convictions or legal issues. - Collaborated with law enforcement agencies and other relevant organizations to obtain accurate criminal records. - Analyzed and interpreted criminal records to determine their impact on the candidate's eligibility for employment.
- 3. Education Verification: - Verified the educational qualifications of candidates by contacting educational institutions and checking official records. - Ensured that candidates' educational credentials matched the information provided in their resumes. - Identified discrepancies in educational history and reported them to the concerned departments for further investigation.
- 4. Reporting and Documentation: - Prepared detailed reports summarizing the findings of background checks. - Maintained accurate and up-to-date records of all verification processes. - Communicated findings to relevant stakeholders, ensuring transparency and timely decision-making.
- 5. Process Improvement: - Identified opportunities to streamline the background verification process for greater efficiency. - Provided feedback and suggestions to improve the accuracy and speed of background checks. - Stayed updated with the latest industry trends and legal requirements related to background verification.
Business Development Executive
NEWTECH SOLUTION
Bangalore
05.2016 - 12.2020
- Roles and Responsibilities as a Business Development Executive at Newtech Solutions:
- 1. OLA Process - Collections: - Managed the collection process for Ola Postpaid customers. - Contacted customers with pending dues, provided them with details of their outstanding balances, and facilitated payment collection. - Addressed customer concerns related to their dues, ensuring clear communication and prompt resolution. Maintained accurate records of customer interactions and payment statuses.
- 2. Nobroker Process - Sales: - Transitioned into the sales domain, focusing on real estate. - Engaged with potential customers interested in purchasing properties. - Scheduled and coordinated site visits for customers to view properties of interest. - Built rapport with clients, understanding their needs, and providing tailored solutions to help them find their dream home. - Met or exceeded sales targets through effective customer engagement and follow-up.
- 3. Wakefit Process - Customer Reviews: - Worked in the customer reviews department, focusing on post-purchase customer satisfaction. - Contacted customers who had purchased Wakefit products, such as mattresses, beds, and furniture. - Resolved any issues or queries customers had regarding their purchases, ensuring a positive customer experience. - Encouraged satisfied customers to share their experiences by posting reviews on various platforms, including Facebook, Google, Amazon, and Flipkart.. - Tracked and analyzed customer feedback to identify trends and areas for improvement.
Education
PUC -
SRN ADARSH COLLEGE
Bangalore05-2015
SSLC -
SRI CAUVERY ASHRAMA
Bangalore04-2013
Accomplishments
- Awards and Recognition at Cultfit: 1. Highest Revenue in a Month: - Achieved a record revenue of ₹42 lakhs in a single month, setting a benchmark for sales performance. 2. Highest Revenue in a Day: - Secured 51 orders in one day, generating over ₹7 lakhs in revenue, showcasing exceptional sales acumen. 3. Employee of the Month: - Awarded Employee of the Month six times for consistently outstanding performance, dedication, and contribution to the team’s success. 4. Referral Rocking Star: - Recognized as the Referral Rocking Star five times for excellence in referral-based sales and customer engagement.
Languages
English
First Language
Hindi
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Timeline
SENIOR TELESALES CONSULTANT
CULTFIT HEALTCARE PVT LTD
06.2022 - 08.2024
SENIOR OPERATIONS ANALYST
FIRST ADVANTAGE GLOBAL OPERATING CENTER
01.2021 - 05.2022
Business Development Executive
NEWTECH SOLUTION
05.2016 - 12.2020
PUC -
SRN ADARSH COLLEGE
SSLC -
SRI CAUVERY ASHRAMA