Mohammed Azhar Shaikh

Desktop Support Engineer

Sysnet Global technologies p. ltd.

Mumbai

03.2023 - 01.2024

Managed the installation and maintenance of firewalls, antivirus software, encryption technologies.
Provided technical support to users in resolving security issues with their systems.
Reviewed system configurations regularly to identify any weaknesses that could be exploited by attackers.
Monitored network activity to detect suspicious behavior or unauthorized access.
Researched new methods for improving the organization's overall data security posture.
Coordinated with other departments to ensure compliance with data security regulations.
Completed day-to-day duties accurately and efficiently.
Resolved customer issues in a timely manner.
Answered customer inquiries via phone, email, and chat.
Developed solutions to address customer complaints.
Provided support during peak periods of activity.
Performed troubleshooting on technical problems.
Installed, configured and maintained computer hardware, software and peripherals.
Troubleshot network connectivity issues for both wired and wireless connections.
Resolved printer problems remotely or onsite as needed by users.
Configured user accounts, permissions and passwords according to company policies.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Updated software versions with patches and new installations to close security loopholes and protect users.
Monitored system performance and conducted preventive maintenance tasks regularly.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Documented repair processes and helped streamline procedures for future technical support actions.
Provided senior technical support to both in-house staff and user departments for network applications.
Managed backup operations using Symantec Backup Exec or other similar tools.
Assessed issues to determine appropriate troubleshooting methods for remediation.