Mohammed Danish Khan

Responsible for processing jobs according to SLA's.
· Make sure all jobs are received and processed with no errors.
· Logging, working, escalating (when necessary) and following up on any production issues from notification through resolution.
· Handle all client communication regarding payment files, special requests, and web interface issues.
· Handle all special requests such as check pulls/redirects, service level overrides, job cancellations, etc.
· Communicate constantly with the print facility regarding anything having to do with print jobs, special requests, assuring SLA's are met, etc.
· Responsible for accounting for all inbound payment files.
· Research jobs suspended as possible duplicates, preventing actual duplicate files from processing, and requesting the release of payments that are proven not to be duplicates.
· Verify all email, file, and/or fax confirmations are received in acknowledgement of electronic files such as ACH, Positive Pay, and wire payments.

olving queries related to Finacle (Core Banking Solution From Infosys).
· Good knowledge of the Banking Domain.
· Provide L2 support for Function as well as technical solution issues in Finacle.
· Good exposure to working in a real-time environment, handling issues, and providing support to end users.
· Handled tickets/tasks and application support to the Implementation team.
· Interaction with PMO team members, end users, and other team members.
· Looking into POST GO live issues and providing fixes for the same
· Gained expertise in RDBMS like Oracle 11g and MySQL
· Expertise in writing SQL statements
· Having very good knowledge of UNIX and SHELL SCRIPTING.
· Prioritize and manage several open issues at one time.
· Responsibility of delivery END-to-END resolution and call closer process.
· Streamlined defect tracking, estimation, distribution, analysis, designing, bug fixing, testing, deployment and production support
· Handled challenging and creative environments with excellent ability to interact with clients depicting fine communication/team skills.