MOHAMMED DAWOOD N
Chennai
Summary
Accomplished Logistics and Supply Chain professional with 15 years of experience in freight forwarding, ocean and air logistics, and customer experience management. Demonstrated expertise in leading teams, managing strategic accounts, and driving operational improvements. Skilled in customer relationship management, logistics transformation, and process automation. Certified CargoWise One (CW1) Specialist with a strong background in global logistics operations.
Overview
3
3
Languages
1
1
Certification
16
16
years of professional experience
Work History
Customer Experience Consultant –(Export )
Maersk Line
07.2024 - Current
- Manage end-to-end export freight forwarding operations for Automotive and Supply Chain customers including Royal Enfield and Turk Traktor.
- Act as the single point of contact for customers, transporters, shipping lines.
- Handle booking management, container planning, transportation, documentation, customs coordination, and shipment execution.
- Led customer escalations, ensuring timely resolution and maintaining high customer satisfaction levels.
- Currently leading a team of 5 Customer Experience professionals, ensuring KPI achievement, process adherence, and operational excellence.
- Manage and coach a team of 5 members while driving KPI performance.
- Set up warehouse operations from inception and trained 4 team members on end-to-end shipping and logistics processes.
- Generated new Supply Chain Distribution (SD) business from MRF, contributing to revenue growth.
- Reduced turnaround times through process redesign and workflow optimisation.
- Achieved operational accuracy of 99% through process controls and governance.
- Recognised with Extra Mile Award (Two Times) for exceptional customer service.
- Won additional logistics business opportunities from existing customers.
- Guided teams towards achieving strategic objectives.
- Previously managed cross-functional teams of 22+ members across Germany, Dubai, Gulf, Mexico, and France operations.
- Implemented strategies to drive business growth and revenue.
- Outlined financial gains achieved through strategic initiatives.
- Strived for high standards in process efficiency and effectiveness.
Assistant Manager
Office Framework Operations India Pvt Ltd
Chennai
06.2023 - 01.2024
- Managed end-to-end Air Export and Import operations for the United States region.
- Strengthened relationships with airlines, forwarders, transporters, and customs brokers.
- Improved customer retention through service excellence and proactive problem resolution.
- Introduced new vendor partnerships to enhance operational flexibility and service delivery.
- Developed SOPs and operational frameworks to standardize processes
Team Leader
DHL Global Forwarding Freight Shared Services (India) LLP
03.2019 - 05.2023
- Managed cross-functional teams of 22+ employees supporting Germany, Dubai, Gulf, Mexico, and France operations.
- Led multiple transformation and process improvement initiatives reducing lead times by 25%.
- Created operational controls and governance models that improved process accuracy to 99%.
- Mentored and developed high-performing teams while driving engagement and accountability.
- Planned and executed complex customer projects while ensuring operational stability and profitability.
- Implemented communication, productivity, and workflow enhancements that significantly improved team performance.
- Received recognition for project delivery, customer satisfaction, and operational excellence.
Assistant Manager
Capricorn Food Products India Limited
03.2018 - 02.2019
- Managed import/export operations across four manufacturing plants and warehouses.
- Oversaw logistics for approximately 600 TEUs annually through ocean, air, and road transportation.
- Worked closely with procurement teams to manage machinery imports and customs clearances.
- Developed KPI dashboards and management reporting to improve operational visibility and service levels.
- Led Oracle Transportation Management System (OTMS) implementation and testing activities.
Executive Associate – Senior Associate - Process Expert
Maersk Global Service Centers India Pvt Ltd
Chennai
12.2010 - 03.2018
- Managed escalation handling, customer support, shipment visibility, and logistics operations.
- Conducted root cause analysis and process optimization initiatives.
- Participated in major process migrations across Singapore and Malaysia.
- Supported technical troubleshooting and business continuity initiatives.
- Facilitated container planning and operational execution through Maersk systems.
- Recognized for process excellence and operational consistency.
Education
Bachelor's Degree - Commerce (B.com)
D.B. Jain College
Chennai, TNSkills
- Freight Forwarding Operations
- Ocean & Air Logistics
- Supply Chain Management
- Transport management
- Warehouse Operations
- Process Improvement
- KPI management
- Business Development
- Customer experience
- Stakeholder Management
- Account management
- Business transition
- Oracle Transport operations System (OTMS)
- CargoWise One (CW1)
- Leadership coaching
Certification
- Cargo wise certification
Hobbies and interests
- Cricket
- Table Tennis
- Badminton
- Travel
Languages
English
Proficient
C2
Hindi
Proficient
C2
Tamil
Proficient
C2
Websites, Portfolios, Profiles
https://www.linkedin.com/in/mohammed-dawood-bb6bb3166
Timeline
Customer Experience Consultant –(Export )
Maersk Line
07.2024 - Current
Assistant Manager
Office Framework Operations India Pvt Ltd
06.2023 - 01.2024
Team Leader
DHL Global Forwarding Freight Shared Services (India) LLP
03.2019 - 05.2023
Assistant Manager
Capricorn Food Products India Limited
03.2018 - 02.2019
Executive Associate – Senior Associate - Process Expert
Maersk Global Service Centers India Pvt Ltd
12.2010 - 03.2018
Bachelor's Degree - Commerce (B.com)
D.B. Jain College